tida99
Malaysiapoor packaging
Parcel came with a crushed box and the necklace tangled up with the earrings. Pieces themselves were mostly fine but one clasp bent. I fixed it, but a gift should not feel like this.
↳ Reply from Brilliant Earth
Apologies for the damage on three separate replacements. The fault is our packing, not the courier, and we have redesigned the insert. Yours is refunded in full and I would rather you bought it elsewhere than have a fourth bad experience. — Tom, Operations - Rosie