Filip E
CzechiaNejsem spokojb
Kabel k teloenu přestal nabíjet po dvou týdnech. Asi vada, ale reklamace se mi nechce.
Overall rating
Rab is rated 4.3 out of 5 from 78 reviews by buyers who ordered from rab.equipment.
73% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.
About Rab
Provided by Rab
Rab sells outdoor clothing and equipment.
- Website
- rab.equipment
- Category
- Sports & outdoors
- Replies
- 23 public replies
Reviews 78
Czechiabrigid
IrelandThe helmet arrived with a visible crease in the…
The helmet arrived with a visible crease in the shell liner & no safety paperwork. The order never arrived and the tracking has said awaiting collection for 12. Order placed, confirmed, and then nothing for 3 until I chased it and found it had never been picked. I was told the refund was processed on three separate dates and my bank has no record of any of them. Tent pole snapped at the ferrule. Never again.
↳ Reply from Rab
Sincere apologies for the wrong item twice over. Two product codes in our system differed by one digit. They have been renamed and your correct item is on its way, with the postage refunded. — Chloe, Warehouse Manager Best wishes, Mark
redrider64
Netherlandsniet zoals getoond
de bank is veel kleiner en harder dan ik dacht. Terugsturen kostte moeite, geld terug kwam pas na drie weken :)
↳ Reply from Rab
Apologies for the cancelled delivery. The slot was double-booked by our haulier and nobody told you. We have refunded the delivery charge and rebooked for Saturday with a named driver. — Hannah, Logistics The team
Irene Muñoz
Spainfell apart
Zip broke on the second use.
↳ Reply from Rab
I am sorry about the duplicate charge. Our payment provider was retrying failed authorisations and double-capturing. It is fixed and your second charge was reversed on Tuesday. — Alex, Finance Regards, Dan
Randy M.
United Statespump leaks
Floor pump never reached the pressure on its own gauge, and the hose leaks at the head. Spent more time fiddling than pumping. Refund was fine.
↳ Reply from Rab
I am sorry you had to chase this for seven weeks. Your emails were landing in a shared inbox that nobody owned after a staff change. The refund is paid and the inbox now has a named owner. — Marta, Customer Service Lead
SG
GreeceΧάλασε γρήγορα
Το ράφι ράγισε στην άρθρωση μέσα σε λίγες μέρες. Η εξυπηρέτηση πρότεινε μόνο μερική επιστροφή.
↳ Reply from Rab
Apologies for the cancelled delivery. The slot was double-booked by our haulier and nobody told you. We have refunded the delivery charge and rebooked for Saturday with a named driver. — Hannah, Logistics
Lucía K
SpainFlojo
Los pendientew se oscurecieron en una semana.
↳ Reply from Rab
Hi Lucía, I am sorry about the duplicate charge. Our payment provider was retrying failed authorisations and double-capturing. It is fixed and your second charge was reversed on Tuesday. — Alex, Finance Callum and the team
mstewart
New ZealandThe bladder on the hydrayion pack split at the…
The bladder on the hydration pack split at the weld and soaked everything in the bag. My ticket has been closed as resolved three times without anyone answering the question.
↳ Reply from Rab
I apologise for the silence. We lost a week of tickets during a help desk migration, yours among them. Your refund is paid and we have a daily reconciliation now so nothing can disappear again. — Owen, Support Lead - the team