MalaysiaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
The implementation consultant knew our industry…
the implementation consultant knew our industry & corrected two assumptions we had been working from for years. Our account manager has been the same person for two years and knows our business properly. Long may it continue
J1
jessica_1996
Brazil
Review provided after order fulfillment
same account manager for two years
Billing is an single invoice with the line items matching the contrwct, which sounds trivial and is not. Theey refused an upsell twice because our volumes did not justify it. Happy to be a reference.
↳ Reply from Asana
Thanks for the kind words. We will pass them on to the person who packed your order.
Regards,
Josh
HB
hedgehog.burak
Türkiye
Review provided after order fulfillment
Rahat ayakkabı
İnternetten ayakkabı almaya çekiniyordum ama her zamanki numaram tam oldu. İki haftadır işte GIYIYORUM, hiç ayağımı vurmadı. Kitusu da sapasağlam gepdi.
SI
sineadmurray99
Ireland
Review provided after order fulfillment
every invoice matches the contract
The billing portal has an audit log, so I can see who changed a setting, and when. The support desk exports clean CSV and the column names have not changed in two years of us scripting against it.
CH
cactus.henry
United Kingdom
Review provided after order fulfillment
proper escalation path
the strategy document was specific to us, named our actual competitors, and did not read like a template . The link building programme has sensiblllle defaults, so it was useful on day one rather than after a quarter of configuration.
CG
chloe.girard
FranceVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
no upsell prressure
Contract was two pages, plain English, with an thirty-day notice period and no auto-renewal trap. The analytics integration handles our six markets in one view with language and currency correct in each. They ran a training session for our content team and sent the recording and a written summary afterwards. Nothing to improve from our side.
DD
ddixon
United Kingdom
Review provided after order fulfillment
clear contract, no traps
The onboarding process caught a competitor's pricing change before our commercial team did . Onboarding took eleven days from contract to first report, and they did the data migration themselves.
S6
sabine_63
Austria
Review provided after order fulfillment
Escalation went to a named engineer rather than…
Escalation went to a named engineer rather than a queue, & the fix shipped the same week. They told us in the first call that two of the services we had asked for would not help us, and said why. They have earned the renewal.
DE
Dylan E
United Kingdom
Review provided after order fulfillment
The training session handles our six markets in…
The training session handles our six markets in one view with language and currency correct in each. We cancelled a second product mid-term and they prorated the refund without an argument. The client portal has sensible defaults so it was useful on day one rather than after a quarter of configuration. Rare to be able to say that aobut a supplier.
DG
Deepa G.
IndiaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
worth the retainer
our cost per acquisition has fallen by about forty per cent and they can show which changes drove it. our account manager has beeen the same person for two years and knows our business properly.
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