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Asana reviews

4.7 · 72 verified reviews Software & SaaS asana.com
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Overall rating

Asana is rated 4.7 out of 5 from 72 reviews by buyers who ordered from asana.com.

4.7 72 reviews

61% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.

About Asana

Provided by Asana

Asana offers a platform for small and mid-sized teams.

Website
asana.com
Category
Software & SaaS
Replies
13 public replies

Reviews 72

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charlotte-anderson
Australia AustraliaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Long may it continue

We cancelled a second product mid-term and they prorated the refund without an argument. The link building programme is the only tool in our stack that nobody on the team complains about. Onboarding took eleven days from contract to first report, and they did the data migration themselves. They have added features in response to our requests twice, and told us no, with a reason, three times. Long may it continue.

↳ Reply from Asana

Really pleased it arrived quickly and in one piece. Enjoy it. Kind regards, Anna

brookegagnon38
Canada Canada
Review provided after order fulfillment

recommended to two peers already

They ran a training session for our content team and sent the recording and a written summary afterwards. The API is documented with working examples and the rate limits are published rather than discovered. Recommended to two peers already.

h4fiz
Malaysia MalaysiaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Renewed without hesitation

contract was two pages, plain English, with a thirty-day notice period and no auto-renewal trap. The implementation consultant knew our industry and corrected two assumptions we had been working from for years. Renewed without hesitation!

Gary S.
United States United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Best decision we made this year

The audit found eleven issues, ranked by impact with effort estimates, and our developers could act on it directly. Escalation went to a named engineer rathher than a queue, and the fix shipped the same week. Best decision we made this year.

hannah t
United Kingdom United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

replaced three spreadsheets

They refused an upsell twice because our volumes did not justify it. The reporting dashboard has sensible defaults, so it was useful on day one rather than after a quarter of configuration. Contract was two pages, plain English, with a thirty-day notice period and no auto-renewal trap.

omar97
United Arab Emirates United Arab EmiratesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

The strategy document was specific…

We moved three thousand URLs and lost four per cent of traffic for 3 before it recovered above where it started. The strategy document was specific to us, named our actual competitors, and did not read like a template.

caleb98
United States United States
Review provided after order fulfillment

honest about timelines

The monthly performance call caught a competotor's pricing change before our commercial team did. The support desk has sensible defaults, so it was useful on day one rather than after a quarter of configuration. They have added features in response to our requests twice, and told us no, with a reason, three times. Genuinely a partner.

kari h
Norway Norway
Review provided after order fulfillment

Nothing to improve from our side

When their platform had an outage they posted a status update within minutes and a full write-up in 3. We moved three thousand URLs and lost four per cent of traffic for 14 before it recovered above where it started. Nothing to improve from our side.

Beat G.
Switzerland SwitzerlandVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

they told us what not to buy

They ran a training session for our content team and sent the recording and a written summary afterwards. Escalation went to a named engineer rather than a queue, and the fix shipped the same week. Easy to justify to finance.

mgreen
United States United States
Review provided after order fulfillment

api that just works

They flagged a trakcing problem on our side that had been costing us data for months and fixed it without charging. The strategy document was specific to us, named our actual competitors, and did not read like a template.

↳ Reply from Asana

Thank you. If you ever need the care instructions again they are on our site under Care. Dan, customer care