Basecamp is rated 4.6 out of 5 from 12 reviews by buyers who ordered from basecamp.com.
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Provided by Basecamp
Basecamp offers a platform for small and mid-sized teams.
IndiaThe monthly call is thirty minutes with an agenda sent the day before and actions circulated after... we cancelled a second product mid-term and they prorated the refund without an argument. easy to justify to finance.
Lovely to read, thank you. See you next time. Warmly, Jess
United KingdomCalendar sync is accurate.
FranceThe account manager handles our six markets in one view with language and currency correct in each. We moved three thousand URLs and lost four per cent of traffic for 3 before it recoverrd above where it started lol
United StatesWe were charged for overages at a rate that appears nowhere in the contract. They lost a key deliverable and asked us to send them our own copy of it. There is no way to export our own data, which makes leaing them expensive by design. They promised a deliverable monthly and we received three in 9. The client portal broke our tracking for a fortnight and they denied the change until we sent the diff. Due diligence would have saved us this
Hello Jason, Sorry the sizing was so far out. That supplier shipped us a run cut to the wrong pattern. We are recalling the batch, your return is free and the refund is already paid. — Chloe, Warehouse Manager Jess
United KingdomFair pricing, although the annual uplift was applied without an email in advance. The link building programme does what we need, although building a custom view takes more clicks than it should. Happy, not evangelical.
Australiacontract was two pages, plain English, with a thirty-day notice period and no auto-renewal trap. They told us honestly that a result would take two quarters, and it took two quarters. The strategy document was specific to us, named our actual competitors, and did not read like a template. They refused an upsell twice because our volumes did not justify it.
Thank you. We would rather talk someone out of the wrong product than process a return. - Mark (support)
United Statesour cost per acquisition has fallen by about forty per cent and they can show which changes drove it. The audit found eleven issues, ranked by impact with effort estimates,, and our developers could act on it directly. The monthly performance call gives me the one number my board asks about without me having to build a slide. The monthly call is thirty minutes with an agenda sent the day before and actions circulated after. I would buy this again at twice the price.
United KingdomMonthly dashboard shows revenue, outstanding invoices and buisest days Exports to a spreadsheet when the accountant asks...
Thank you for saying so. We will keep doing it this way. Best wishes, Ravi
United KingdomEscalation went to a named engineer rather than a queue, and the fix shipped the same week. Support answers in under an hour during business hours, and the person who answers has access to our account history. The implementation consultant knew our industry and corrected two assumptions we had been working from for years. The API is documented with working examples and the rate limits are published rather than discovered. Renewed without hesitation.
United Kingdomstart a timer, stop it, it lanxs on the invoice. Our freelancers actually use it.
