Basecamp is rated 4.6 out of 5 from 12 reviews by buyers who ordered from basecamp.com.
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Provided by Basecamp
Basecamp offers a platform for small and mid-sized teams.
IndiaThe monthly call is thirty minutes with an agenda sent the day before and actions circulated after... we cancelled a second product mid-term and they prorated the refund without an argument. easy to justify to finance.
Lovely to read, thank you. See you next time. Warmly, Jess
United KingdomCalendar sync is accurate.
FranceThe account manager handles our six markets in one view with language and currency correct in each. We moved three thousand URLs and lost four per cent of traffic for 3 before it recoverrd above where it started lol
Australiacontract was two pages, plain English, with a thirty-day notice period and no auto-renewal trap. They told us honestly that a result would take two quarters, and it took two quarters. The strategy document was specific to us, named our actual competitors, and did not read like a template. They refused an upsell twice because our volumes did not justify it.
Thank you. We would rather talk someone out of the wrong product than process a return. - Mark (support)
United Statesour cost per acquisition has fallen by about forty per cent and they can show which changes drove it. The audit found eleven issues, ranked by impact with effort estimates,, and our developers could act on it directly. The monthly performance call gives me the one number my board asks about without me having to build a slide. The monthly call is thirty minutes with an agenda sent the day before and actions circulated after. I would buy this again at twice the price.
United KingdomMonthly dashboard shows revenue, outstanding invoices and buisest days Exports to a spreadsheet when the accountant asks...
Thank you for saying so. We will keep doing it this way. Best wishes, Ravi
United KingdomEscalation went to a named engineer rather than a queue, and the fix shipped the same week. Support answers in under an hour during business hours, and the person who answers has access to our account history. The implementation consultant knew our industry and corrected two assumptions we had been working from for years. The API is documented with working examples and the rate limits are published rather than discovered. Renewed without hesitation.
United Kingdomstart a timer, stop it, it lanxs on the invoice. Our freelancers actually use it.
AustraliaThe campaign strategy document has sensible defaults, so it was useful on day one rather than after a quarter of configuration. The content calendar has never lost data, never surprised us with a price rise, and never nedeed a workaround.
MexicoAsked for a feature, a tag filter on the calendar view. They said no promises, then shipped it six weeks later and told me about it. Feels like a company run by people who listen.
