Foam roller compressed permanently and now has…
Foam roller compressed permanently and now has a flat side after two weeks. I cancelled within the hour and it shipped anyway, and the return is at my expense. The oil smelled strongly rancid when I opened it and the shop said that is normal. The phone number on the website rings out and the live chat is a bot that loops.
Hi Dimitris, Apologies for the damage on three separate replacements. The fault is our packing, not the courier, and we have redesigned the insert. Yours is refunded in full and I would rather you bought it elsewhere than have a fourth bad experience. — Tom, Operations Regards, Joe