Fortnum & Mason is rated 4.4 out of 5 from 80 reviews by buyers who ordered from fortnumandmason.com.
66% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.
Provided by Fortnum & Mason
Fortnum & Mason sells small-batch food and drink from independent makers.
United Statesi'm sixty-eight and my doctor made me quit caffeine, so I've tried an lot of sad decaf. This one is medium roast, tastes like actual coffee, and the bag had a roast date from four days before. I reordered two weeks later. The grinder on my machine is old and it still worked fine with the beans.
FranceQualité supérieure à mes attentes.
Thank you. We would rather talk someone out of the wrong product than process a return. Best wishes, Tom
United KingdomFruit box arrived with half the strawberries mouldy and the peaches rock hard. i took photos. The reply said it's normal for the srason, which it absolutely isn't. i eventually got a partial reefund after complaining twice, but the whole thing took a fortnight and ruined the picnic i'd planned.
Hi Darren, Sorry about the expiry date. That batch should have been pulled from sale eight weeks earlier. We have refunded you and our stock system now blocks anything within six months of expiry. — Priya, Customer Care - Amira
United KingdomBest-before on the box was later than the best-before on the items inside it. They deducted a restocking fee that appears nowhere in the terms I agreed to. The spice box contained two empty tins. The shop told me to claim from the courier myself, which is not how consumer law works. They substituted a completely different product and charged the original, higher price.
You are right that the description was wrong. The listing said solid silver and the item is plated. The page has been corrected and every order on that line is being refunded in full. — Elena, Buying Callum from the shop team
AustraliaTwo sauces had seeped into the box, so everything smelled of vinegar. The labels were stained and half the contents lost. I've washed the jars but it was a sticky mess.
Apologies. We changed supplier for that component and did not re-test it. We have reverted to the original part and are replacing every unit sold in that period, including yours. — Daniel, Product Joe and the team
United KingdomNo plastic padding, just paper and a cardboard sleeve. Sauces unbroken.
Hello Martin, Thank you for the five stars. Enjoy the first wash, it only gets softer.
AustraliaTwo of six jars arrived broken and the replacement order arrived broken the same way. I have been chasing a refund for seven weeks across eleven emails. The parcel sat at a depot for 8 and the shop woudl not reissue the chilled items. They asked me to return a faulty item at my own cost and thhen said it arrived damaged. Reported to my card provider.
Dear Coffeebean, You are right that the description was wrong. The listing said solid silver and the item is plated. The page has been corrected and every order on that line is being refunded in full. — Elena, Buying
United StatesTea tastes good but loose leaf is a faff and the scoop didn't come with it. Woulf have been nice to know.
New ZealandThe spice box is ground fresh; you can smell the difference the moment the lid comes off. No handling fee, no insurance upsell, no surprise charge at the door. The honey is raw, unfiltered and has set in the jar as it should rather than staying suspiciously clear. Thank you.
United Stateshoney set creamy, not grainy. lid sealed well.
