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Front reviews

4.5 · 20 verified reviews Software & SaaS front.com

Overall rating

Front is rated 4.5 out of 5 from 20 reviews by buyers who ordered from front.com.

65% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.

About Front

Provided by Front

Front offers tools for product and support teams.

Website
front.com
Category
Software & SaaS
Replies
7 public replies

Reviews 20

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Showing 1–10 of 20
cactus792
United States United States
Review provided after order fulfillment

The implementation consultant kneeeew our…

Our organic revenue is up by a third over nine months and I can trace which pgaes did it. The implementation consultant knew our industry and corrected two assumptions we had been working from for years.

johanna f
Austria AustriaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

The account manager is the only tool in our…

The accoount manager is the only tool in our stack that nobody on the team complains abt. The link building programme has an audit log, so i can see who changed a setting and when. Rare to be able to say that about a supplier.

dude73
Australia Australia
Review provided after order fulfillment

the migration support handles our six markets…

the migration SUPPORT handles our six markets in one view with language and currency correct in each. The monthly performance call has an audit log, so I can see who changed a setting and when. Our cost per acquisition has fallen by about forty per cent and they can show which changes drove it.

↳ Reply from Front

Thank you for the review and for the recommendation to your colleagues. The team

swillems
Belgium BelgiumVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

correct dans l'ensemble

bon prooooeuit et service correct, mais le remboursement d'un retour a mis trois semmaines à arriver.

R. Shaw
United Kingdom United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Escalation went to a named…

Contract was two pages, plain English, with a thirty-day notice period and no auto-renewal trap. Escalation went to a named engineer rather than a queue, and the fix shipped the same week.

↳ Reply from Front

Thanks very much. We will let the workshop know. Ollie @ support

dog.hemi
New Zealand New ZealandVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Our team actually likes using it

The migration support gives me the one number my board asks about without me having to build a slide. The billing portal has never lost data, never surprised us with a price rise, and never needed a workaround. Our team actually likes using it.

Lynn_R
United Kingdom United Kingdom
Review provided after order fulfillment

Onboarding took eleven days from…

Support answers in under an hour during business hours, and the person who answers has access to our account history. Onboarding took eleven days from contract to first report, and they did the data migration themselves.

MartinD
United Kingdom United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

We have expanded the contract

Our cost per acquisition has fallen by about forty per cent and they can show which changes drove it. Billing is a single invoice with the LINE items matching the contract, whiich sounds trivial and is not. Long may it continue. We have expanded the contract.

Tamika P
United States United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

worth it, with caevats

onboarding was thorough and the training was a single session with no follow-up material. Fair pricing, altho the annual uplift was applied without an email in advance.

↳ Reply from Front

Hey Tamika, Appreciate the note about the price change. We now honour the price you saw for seven days. Sophie @ support

fernanda-hernandez
Mexico Mexico
Review provided after order fulfillment

Tenis cómodos

pedí unos tenis para correr y están ligeros y bien acolchonados. Me quedaron perfectos con mi talla de siempre. Los uso desde hace dos semanas y ni una ampolla. Ya quiero otro color.