Grenson is rated 4.1 out of 5 from 85 reviews by buyers who ordered from grenson.com.
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Provided by Grenson
Grenson sells resoleable leather footwear.
United KingdomI returned them unworn within the window and the shop says they arrived worn. They took payment for an item that had been out of stock for two months.
Apologies. We changed supplier for that component and did not re-test it. We have reverted to the original part and are replacing every unit sold in that period, including yours. — Daniel, Product - Hannah
United StatesCharged for express delivery and shipped on standard, with no refund of the difference. I cancelled within the hour and it shipped anyway, and the return is at my expense.
Sorry about the expiry date. That batch should have been pulled from sale eight weeks earlier. We have refunded you and our stock system now blocks anything within six months of expiry. — Priya, Customer Care - the team
CzechiaOrdered by the size chart and they're a full size smaller. Sent back, refund took ten days.
Sorry the sizing was so far out. That supplier shipped us a run cut to the wrong pattern. We are recalling the batch, your return is free and the refund is already paid. — Chloe, Warehouse Manager Callum and the team
SpainSole cracked after a montg and the heel wore down unevenly. Disappointing for the price.
This is on us. The item was packed by a temporary member of staff on their first day without a final check. Your refund was processed this morning and I have rewritten the packing checklist. — Tom, Operations Dan @ support
United StatesThe shoe looks like leather online, but it's a shiny plastic finish that creases and peels. I only noticed once I held it. Returned them, but I paid for return postage that was far from cheap.
Apologies. We changed supplier for that component and did not re-test it. We have reverted to the original part and are replacing every unit sold in that period, including yours. — Daniel, Product Regards, Greg
