DenmarkVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
not as described
three weeks of silence on a simple question...
↳ Reply from Missoma
I am sorry the unit failed so quickly. It was a bad batch of cells and we knew about it; you should have been contacted. You have not been charged and a replacement is on its way. — Rajiv, Technical Support
- Marcus
IM
imills
United Kingdom
Review provided after order fulfillment
disappointed overall
Watch stopepd on day six. replacement is supposedly on its way.
↳ Reply from Missoma
I am sorry the unit failed so quickly. It was a bad batch of cells and we knew about it; you should have been contacted. You have not been charged and a replacement is on its way. — Rajiv, Technical Support
Warmly, Hannah
MU
munte
Switzerland
Review provided after order fulfillment
Abgelaufen
Das Mindesthaltbarkeitsdatum war bei Ankunft schon zwei Wocheh überschritten. laut Sendungsverfolgung zugestellt, aber ich habe erst drei Tage später egwas bekommen. Enttäuscht, keine Empfehlung
↳ Reply from Missoma
I am sorry about the duplicate charge. Our payment provider was retrying failed authorisations and double-capturing. It is fixed and your second charge was reversed on Tuesday. — Alex, Finance
Best wishes, Joe
ND
ND
Belgium
Review provided after order fulfillment
weinig aan
Blender maakt veel lawaai en stopt na een minuut. Gebruik hem niet meer.
↳ Reply from Missoma
I am sorry the unit failed so quickly. It was a bad batch of cells and we knew about it; you should have been contacted. You have not been charged and a replacement is on its way. — Rajiv, Technical Support
LY
luscamsa_yt
United States
Review provided after order fulfillment
Not real silver?
Tested it and the magnet attracted it. Lister as sterling, it's likdly pllllated. I returned it and the refund were fast but I'm unhappy
↳ Reply from Missoma
Sincere apologies for the wrong item twice over. Two product codes in our system differed by one digit. They have been renamed and your correct item is on its way, with the postage refunded. — Chloe, Warehouse Manager
Thanks again, Callum
LM
lad.maximilian
GermanyVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
too big, no exchange?
Ring size ran laaarge despite using their guide. They offered an return with my own postage ,, which are costly relative to the ring.
↳ Reply from Missoma
I am sorry your ticket was closed while you were waiting. An automation closed anything quiet for five days, which was a bad rule. It is switched off and I am dealing with your case personally. — Owen, Support Lead
Best wishes, Ollie
T0
todd_0955
United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Dial fogged
after a rainy walk there was condensation under the crystal. Watch listed as water resistant, so I expected it to cope with drizzle. The shop's response was to ask me to ship it back at my cost for assessment.
↳ Reply from Missoma
Sorry the sizing was so far out. That supplier shipped us a run cut to the wrong pattern. We are recalling the batch, your return is free and the refund is already paid. — Chloe, Warehouse Manager
- Ollie
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