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Missoma reviews

4.2 · 98 verified reviews Jewellery & watches missoma.com

Overall rating

Missoma is rated 4.2 out of 5 from 98 reviews by buyers who ordered from missoma.com.

68% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.

About Missoma

Provided by Missoma

Missoma sells rings, chains and everyday watches.

Website
missoma.com
Category
Jewellery & watches
Replies
33 public replies

Reviews 98

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ida-rasmussen
Denmark DenmarkVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

not as described

three weeks of silence on a simple question...

↳ Reply from Missoma

I am sorry the unit failed so quickly. It was a bad batch of cells and we knew about it; you should have been contacted. You have not been charged and a replacement is on its way. — Rajiv, Technical Support - Marcus

imills
United Kingdom United Kingdom
Review provided after order fulfillment

disappointed overall

Watch stopepd on day six. replacement is supposedly on its way.

↳ Reply from Missoma

I am sorry the unit failed so quickly. It was a bad batch of cells and we knew about it; you should have been contacted. You have not been charged and a replacement is on its way. — Rajiv, Technical Support Warmly, Hannah

munte
Switzerland Switzerland
Review provided after order fulfillment

Abgelaufen

Das Mindesthaltbarkeitsdatum war bei Ankunft schon zwei Wocheh überschritten. laut Sendungsverfolgung zugestellt, aber ich habe erst drei Tage später egwas bekommen. Enttäuscht, keine Empfehlung

↳ Reply from Missoma

I am sorry about the duplicate charge. Our payment provider was retrying failed authorisations and double-capturing. It is fixed and your second charge was reversed on Tuesday. — Alex, Finance Best wishes, Joe

ND
Belgium Belgium
Review provided after order fulfillment

weinig aan

Blender maakt veel lawaai en stopt na een minuut. Gebruik hem niet meer.

↳ Reply from Missoma

I am sorry the unit failed so quickly. It was a bad batch of cells and we knew about it; you should have been contacted. You have not been charged and a replacement is on its way. — Rajiv, Technical Support

luscamsa_yt
United States United States
Review provided after order fulfillment

Not real silver?

Tested it and the magnet attracted it. Lister as sterling, it's likdly pllllated. I returned it and the refund were fast but I'm unhappy

↳ Reply from Missoma

Sincere apologies for the wrong item twice over. Two product codes in our system differed by one digit. They have been renamed and your correct item is on its way, with the postage refunded. — Chloe, Warehouse Manager Thanks again, Callum

lad.maximilian
Germany GermanyVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

too big, no exchange?

Ring size ran laaarge despite using their guide. They offered an return with my own postage ,, which are costly relative to the ring.

↳ Reply from Missoma

I am sorry your ticket was closed while you were waiting. An automation closed anything quiet for five days, which was a bad rule. It is switched off and I am dealing with your case personally. — Owen, Support Lead Best wishes, Ollie

todd_0955
United States United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Dial fogged

after a rainy walk there was condensation under the crystal. Watch listed as water resistant, so I expected it to cope with drizzle. The shop's response was to ask me to ship it back at my cost for assessment.

↳ Reply from Missoma

Sorry the sizing was so far out. That supplier shipped us a run cut to the wrong pattern. We are recalling the batch, your return is free and the refund is already paid. — Chloe, Warehouse Manager - Ollie