I ordered two sizes, kept one, and the refund for the other was in my account in 14 A missing item from a large order was shipped the same afternoon I reported it. The work boots have a proper shank, so the sole does not flex in the middle where it should not. They emialed a one-hour delivery window the morning of and hit it.
↳ Reply from Birkenstock
Lovely to read, thank you. See you next time.
Best wishes, Joe
NE
neiljones0159
United Kingdom
Review provided after order fulfillment
The ballet flats are light enough for a long…
The ballet falts are light enough for a long day and substantial enough for rough ground. I had a query about VAT on a business order and they sorted it wihtin the hour.The deck shoes are welted rather than cemented,, so when the sole wears out a cobbler can replace it instead of me binning the whole shoe.
SK
Sinéad K
IrelandVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
The returns window is sixty…
The welt is clean, the heel stack is leather, and the whole thing smells like a shoe should. Someone answered the phone on the second ring and knew the answer without putting me on hold. Laces are long enough to tie properly and they included a spare pair. The returns window is sixty days, which means you can actually order AHEAD of a birthday.
FR
francois0325
South Africa
Review provided after order fulfillment
Everything arrived in one box…
I have wide feet and the fact that they sell an actual wide fitting rather than a size up has changed my year. Nothing rattled in transit because everything was individually wrapped rather than thrown in loose. They sent a replacement before I had posted the faulty one back, on trust. The wool slippers come with a replaceable footbed and the spares cost very little. Everything arrived in one box rather than four separate deliveries over a week.
TW
toasty_wizard
United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
delivery was 9 and they included a prepaid…
Delivery was 9 and they included a prepaid return laaaabel in case the size was wrong, wihch it was not. The wuole thing was straightforward in a way that online shopping usually is not.
GC
Guilherme C
Brazil
Review provided after order fulfillment
Vestido lindo demais
Pedi M e ficou perfeito, o tecido e fresquinho e quase nao amassa. Usei num casamento e choveu elogio.
MW
mwalker95
AustraliaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
The stitching at the welt…
The welt is clean, the heel stack is leather, and the whole thing smells like a shoe should. The packagig was recycled card with paper tape, so the whole lot went straight in the recycling. They exchanged a half size over the phone and dispatched the replacement before my return arrived. No handling fee, no insurance upsell, no surprise charge at the door. The stitching at the WELT is even all the way round with no skipped stitches.
TG
toast_gaming
TürkiyeVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Şık lamba
Olduğundan pahalı görünüyor. Kablsu da oldukça uzun, güzel bir sürpriz oldu.
WA
waynemartin0934
United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Worth every penny
laces are long enough to tie properly and they included a spare pair. i asked a slightly stupid question and got a kind, cleear answer rather than a copy-and-paste. worth every penny
MB
Milan B.
NetherlandsVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Returns label was already in…
Suede has survived three showers w/ nothing but a brush, because it was properly treated. Returns label was already in the box, prepaid, & the refund landed in 3.
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