wrong colour, no apology
I received a bottle with ninety capsules where the label says one hundred and twenty. The order never arrived and the tracking has said awaiting collection for 6. It arrived four months from it's expiry date with no mention of that at checkout. Half the order was missing and the dipatch note lists it all as sent. Refund promised in writing six weeks ago and still unpaid
You are right and I am sorry. Telling you to claim from the courier was wrong, both as service and as law. We have refunded in full and retrained the team on who carries that risk. — Priya, Customer Care