Service is good and the contract has a twelve-month minimum, which we felt on month two. Fair pricing, although the annual uplift was applied without an email in advance. The billing portal is powerful and the learning curve meant only two of our five users actually use it. Worth it on balance.
↳ Reply from Journey Further
Thanks for your patience on the refund. Our processing now runs daily rather than weekly.
- Nina
NW
NW
Ireland
Review provided after order fulfillment
It's alright
Communication good . Results slow.
↳ Reply from Journey Further
Thanks for your patience on the refund. Our processing now runs daily rather than weekly.
- Marcus (support)
D0
denise_0420
United States
Review provided after order fulfillment
So-so onboarding
Kickoff was a mess, three people asked me the same questions. Once it got going things steadied, and the monthly call is useful.
BO
bear_official
Canada
Review provided after order fulfillment
alerting too noisy
No complaints about the work , but the invoices arrive with line items that do not match the contract wording - The billing portal does what we need, although building a custom view takes more clicks than it should. Good, with room to improve.
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