Service is good and the contract has a twelve-month minimum, which we felt on month two. Fair pricing, although the annual uplift was applied without an email in advance. The billing portal is powerful and the learning curve meant only two of our five users actually use it. Worth it on balance.
↳ Reply from Journey Further
Thanks for your patience on the refund. Our processing now runs daily rather than weekly.
- Nina
DA
dustin a
United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
fair price for the work
Fair price, decent returns. A little more proactivity on new ideas would be welcome.
FI
fisher1999
Netherlands
Review provided after order fulfillment
The platform is good but onboarding took 14…
the platform is good but onboarding took 14 rather than the two weeks promised in the pitch. Fair pricing, although the annual uplift was applied without an email in advance. The support desk is good but the permissions model is all or nothing, so I cannot give a contractor limited access. Account team is responsive and the hand-off from sales to delivery lost a few details.
AM
amartin61
United States
Review provided after order fulfillment
Thankful
they rebuilt our menu pages after a bad stretch and we have been fully booked on weekends since.
G4
g4rd3n3r
CanadaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Poor communication
Went silent for ten days during a campaign launch. Unacceptable.
LK
LK
United Kingdom
Review provided after order fulfillment
I hate writing reviews but
fine, they eraned it.
SO
salty_otter
United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
They listen
I run a family law practice and I was very clear that I didn't want pushy ads. They wrote tone-appropriate copy and kept the targeting narrow. Enquiries come in quietly and they are the right kind.
KR
kane-ryan
AustraliaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Renewed without hesitation
The billing portal exports clean CSV and the column names have not changed in two years of us scripting against it. They told us honestly that a result would take two quarters, and it took two quarters. The account manager is genuinely self-serve; my marketing executive set up her own views without a ticket. They have added features in response to our requests twice, and told us no, with a reason, three times. Renewed without hesitation.
↳ Reply from Journey Further
Thank you. We would rather talk someone out of the wrong product than process a return.
Priya and the team
NW
NW
Ireland
Review provided after order fulfillment
It's alright
Communication good . Results slow.
↳ Reply from Journey Further
Thanks for your patience on the refund. Our processing now runs daily rather than weekly.
- Marcus (support)
KT
kylie.thompson
AustraliaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
A few months in, positive
Early days honestly but the direction is right. Keyword targets make sense, the blog posts read like us & not like a robot, and the monthly report is two pages instead of twenty..
↳ Reply from Journey Further
Really glad the delivery window held. Our drivers deserve the credit there.
Maya @ support
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