mairead d
Irelandstay away
Arrived in pieces , rudde reply.
Maisons du Monde reviews
Overall rating
Maisons du Monde is rated 4.2 out of 5 from 88 reviews by buyers who ordered from maisonsdumonde.com.
56% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.
About Maisons du Monde
Provided by Maisons du Monde
Maisons du Monde sells tables, chairs and storage.
- Website
- maisonsdumonde.com
- Category
- Furniture
- Replies
- 25 public replies
Reviews 88
Irelanddokni1976
Malaysiashockking quality
Took delievery of a double bed that arrived w/ a split slat and a cracked side rail - i rang on the day and was told to email. I emailed photos within the hour. Nothing for a week. eventually a note arrived stating that damage claims have to be made within 24 hours, which I had done. No resolution, no apology, still sleeping on the floor mattress and waiting for a refund that I have started to doubt will ever come.
↳ Reply from Maisons du Monde
I am sorry you had to chase this for seven weeks. Your emails were landing in a shared inbox that nobody owned after a staff change. The refund is paid and the inbox now has a named owner. — Marta, Customer Service Lead The team
Andrea Brunner
Switzerlandbroken on arrival
Assembly instructions are for a different model and the part numbers do not match. After 3 of silence I opened a card dispute, which is the only thing that got a response. The oak dining table was listed with a ten-year guarantee and the paperwork in the box says two. The item arrived broken, I sent photographs as instructed, and then nothing for five weeks. Happy to update this if it is fixed.
↳ Reply from Maisons du Monde
Sorry about the expiry date. That batch should have been pulled from sale eight weeks earlier. We have refunded you and our stock system now blocks anything within six months of expiry. — Priya, Customer Care Priya and the team
paca_z
Australiaa wasted month
i ordered a sofa for a party I was hosting. It was due in a week. It came a month later, in the wrong colour, grey instead of the cream I paid for. I rang twice and was promised callbacks that never happened. I told the driver to take it back and spent the party perched on borrowed dining chairs. My relatives still tease me about it. A stressful episode all round that I would not wish on anyone, and the refund I was promised arrvied in two instalments weeks apart.
↳ Reply from Maisons du Monde
I am sorry. The returns address we gave you was a warehouse we left in March and the label was still in circulation. Your parcel has been found, you are refunded, and the old labels are destroyed. — Marta, Customer Service Lead Greg from the shop team
fahad-haddad
United Arab Emiratesreally bad
Collapsed on the third night.
↳ Reply from Maisons du Monde
Apologies for the damage on three separate replacements. The fault is our packing, not the courier, and we have redesigned the insert. Yours is refunded in full and I would rather you bought it elsewhere than have a fourth bad experience. — Tom, Operations Warmly, Callum
S. Jankowski
Polandpobrano dwa RAZY
Pobrano płatność dwukrotnie, a druuuuuga transakcja do dziś nie została zwrócona.
↳ Reply from Maisons du Monde
Sorry the sizing was so far out. That supplier shipped us a run cut to the wrong pattern. We are recalling the batch, your return is free and the refund is already paid. — Chloe, Warehouse Manager Best wishes, Marcus