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Manufactum reviews

4.5 · 100 verified reviews Books & stationery manufactum.de

Overall rating

Manufactum is rated 4.5 out of 5 from 100 reviews by buyers who ordered from manufactum.de.

75% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.

About Manufactum

Provided by Manufactum

Manufactum sells books, prints and paper goods.

Website
manufactum.de
Category
Books & stationery
Replies
22 public replies

Reviews 100

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Ava M.
United Kingdom United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

not as ADVERTISED

LITSED as neeeew.it had an library stamp and sticky residue where a label used to be.

↳ Reply from Manufactum

Hi Ava, Apologies for the damage on three separate replacements. The fault is our packing, not the courier, and we have redesigned the insert. Yours is refunded in full and I would rather you bought it elsewhere than have a fourth bad experience. — Tom, Operations

echen
Canada CanadaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Décevant

Qualité en DESSOUS de la photo

↳ Reply from Manufactum

This was a genuine failure on our side. Your order was never actually in stock and our site said eleven were available. The feed is fixed and you have been refunded with the postage. — Sam, Ecommerce - the team

denisejames36
United States United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

pages falling out

The glue binding gave way at chapter three. For a hardback I expetced it to last longer than a week.

↳ Reply from Manufactum

I am sorry. The engraving was spelled wrong because we work from a typed field and nobody proofed it. We are remaking it at no cost and a second person now checks every personalisation. — Nadia, Workshop - Callum (support)

randomperson0627
Singapore SingaporeVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

damaged parcel

box was crushed, book had an torn cover. i took pictures. replacement took ten days, and by then i'd already borrowed it from the library

↳ Reply from Manufactum

I am sorry the unit failed so quickly. It was a bad batch of cells and we knew about it; you should have been contacted. You have not been charged and a replacement is on its way. — Rajiv, Technical Support Warmly, Katie