United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
I ordered the stud earring pair as a fortieth…
I ordered the stud earring pair as a fortieth birthday present and the presentation was good enough that I did not need to wrap it. They flagged that one item was delayed and offered to split the shipment at no cost. I will be back.
DV
dvhjw
United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
The leather watch strap is heavier in the hand…
The leather watch strap is heavier in the hand than the pictures suggest, in the good way. The dispatch note listed everything with the prices, so checking the order took thirty seconds. The ring band is comfortable on the inside edge because it is domed rather than flat. No plastic anywhere in the parcel, which I had asked about before ordering. I have bought three things from them now and the finish has been identical on all three. A rare good experience.
BW
blue_waffle
United States
Review provided after order fulfillment
No notes
Their photographs are honest; the colour of the stone is exactly what turned up. The courier note said they would leave it with the neighbour at number eleven, and they did. No notes.
FB
Fleur B
Netherlands
Review provided after order fulfillment
The gold vermeil hoop is lovely and the posts…
the gold vermeil hoop is lovely and the posts are a touch long so the earring tips forwaard. support were polite but it took three emails to get a straight ANSWER. would buy the next size up.
SL
SleepyDude
IrelandVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Nothing to complain about
The pearls are knotted individually between each one, which is the detail that makes it last. I was kept informed at every stage without being spammed. Support offered to replace a lost earring from the pair at the single-earring price, which I had not thought to ask. Refund was processed the same day the return was scanned, before anyone had even opened the box. Nothing to complain about.
CH
CH
United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
the leather watch strap has been worn daily for…
The leather watch strap has been worn daily for fourteen months, including in the shower, and the plating has not worn thru anywhere. Support replied in under twenty minutes on a Saturday. I asked whether the tennis bracelet would suit sensitive ears and they confirmed the posts are solid titanium, wich they are. A missing item from a large order was shipped the same afternoon I reported it.
NJ
njanssen
Netherlands
Review provided after order fulfillment
i asked whether the silver chain wolud suit…
I asked whether the silver chain would suit sensitive ears and they confirmed the posts are solid titanium, which they are. the item arrived a day earlier than the estimate, which is the right direction for an estimate to be wrong in. the silver chain was made to order in three weeks and they sent a photograph before dispatch for approval. the packaging was recycled card with paper tape, so the whole lot went straight in the recycling. Delighted.
↳ Reply from Pandora
Thank you for the review and for the recommendation to your colleagues.
Amira and the team
XX
xXLoreXx
IrelandVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Hallmarked, as promised
hallmarked, as promised.
OA
OA
United Arab EmiratesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
I had the pendant engraved on the reverse with…
i had the pendant engraved on the reverse with a date and they got the font right without me asking twice. They honoured a price I had seen the day before even though it had gone up.
QS
qsqu1997
FranceVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Broken clasp
Bracelet clasp snapped on the first outing and I almost lost the bracelet. Support were POLITE but slow.
↳ Reply from Pandora
Sorry the sizing was so far out. That supplier shipped us a run cut to the wrong pattern. We are recalling the batch, your return is free and the refund is already paid. — Chloe, Warehouse Manager
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