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Pets at Home reviews

4.1 · 78 verified reviews Pet supplies petsathome.com

Overall rating

Pets at Home is rated 4.1 out of 5 from 78 reviews by buyers who ordered from petsathome.com.

59% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.

About Pets at Home

Provided by Pets at Home

Pets at Home sells pet food, toys and grooming.

Website
petsathome.com
Category
Pet supplies
Replies
24 public replies

Reviews 78

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Showing 11–19 of 19 Clear filters
jollyplumber1991
United Kingdom United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

growing on me

Litter tray is roomy. Lid latch is stiff.

littlerider
France FranceVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Decent kibble

Cat eats it, no stomach drama. Bag zipper doesnt close all the way, so I clip it.

↳ Reply from Pets at Home

Fair comment on the cable length. We now include the longer cable as standard. Best wishes, Ellie

MellowLad
United States United States
Review provided after order fulfillment

The padded harness is excelent but the cover…

The padded harness is excellent but the cover is a very tight fit and getting it back on is a two-person job. They were apologetic about the delay but never explained what caused it. The cat scratching post is good and the instructions for assembly are diagrams only. Tracking said out for delivery for two days running before anything appearec.

brigid q
Ireland IrelandVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Cute but small

nametag is lovely, slightly smaller than i expected for my big dog's collar, but the engraving's clean :)

Tyler B
United States United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Happy with it, but the bed is noticeably…

Happy with it, but the bed is noticeably smaller than the stated dimensions once the cover is on. Everything was correct, although the box had clearly been opened and retaped somewhere. Worth it on balance.

Franziska Hofer
Austria AustriaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

I have no criticism at all

The cover unzips completely and has been thru the machine at sixty a dozen times with no shrinkage. The whole thing was straightforward in a way that online shoppinf usually is not. i have no criticism at all.

dizzyllama541
Mexico Mexico
Review provided after order fulfillment

The cat scratching post arrived promptly, with…

The cat scratching post arrived prompptly, with one of the two bowls slightly out of round so it rocks. Returns are free but only to a drop-off point six miles away. The cat scratching post has held up well & the colour has faded a lot in sunlight. .

kahu w
New Zealand New Zealand
Review provided after order fulfillment

Pleased overall, although support took 2 to…

Pleased overall, although support took 2 to tell me whether a replacement cover existed. Close to excellent.

↳ Reply from Pets at Home

You are right that the stock number was wrong. The feed from our warehouse now updates every fifteen minutes rather than overnight. - Anna

banjo.sofia
Sweden SwedenVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Bra kvalitet, trög frakt

vantade sex dagar fast de utlovade tre.fleecefiltten ar dock mycket llen och faller inte.