Skip to content
buyerchecked.
Sign in Write a review

Pets at Home reviews

4.1 · 78 verified reviews Pet supplies petsathome.com
Visit site ↗ Write a review

Overall rating

Pets at Home is rated 4.1 out of 5 from 78 reviews by buyers who ordered from petsathome.com.

4.1 78 reviews

59% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.

About Pets at Home

Provided by Pets at Home

Pets at Home sells pet food, toys and grooming.

Website
petsathome.com
Category
Pet supplies
Replies
24 public replies

Reviews 78

Filter by rating
Showing 1–6 of 6 Clear filters
Fionn M.
Ireland IrelandVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Poor quality

Stitching came apart within a week.

↳ Reply from Pets at Home

Thanks Fionn! You are right that the description was wrong. The listing said solid silver and the item is plated. The page has been corrected and every order on that line is being refunded in full. — Elena, Buying Regards, Maya

jorgen_andersen
Norway NorwayVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

The padded harness arrived with a strong…

The padded harness arrived with a strong chemical smell and my cat would not go near it . The parcel was marked delivered and signed for with a name that belongs to nobody at this address. They charged me for a subscription I had cancelled in writing 4 earlier .

↳ Reply from Pets at Home

I am sorry you had to chase this for seven weeks. Your emails were landing in a shared inbox that nobody owned after a staff change. The refund is paid and the inbox now has a named owner. — Marta, Customer Service Lead - Nina (support)

theresa.wagner
Austria AustriaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Enttäuschend

Qualität schlechter als auf dem Footto!!!!

↳ Reply from Pets at Home

I am sorry. The returns address we gave you was a warehouse we left in March and the label was still in circulation. Your parcel has been found, you are refunded, and the old labels are destroyed. — Marta, Customer Service Lead - the team

fuzzydrift41
Canada CanadaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Dog was sick

He vomited aftee the new treats. Could be a coincidence, but I won't try again.

↳ Reply from Pets at Home

I apologise for the silence. We lost a week of tickets during a help desk migration, yours among them. Your refund is paid and we have a daily reconciliation now so nothing can disappear again. — Owen, Support Lead

boi1984
India India
Review provided after order fulfillment

Smells chemical

Toy had a harsh smell even after airing. returned.

↳ Reply from Pets at Home

You are right that the description was wrong. The listing said solid silver and the item is plated. The page has been corrected and every order on that line is being refunded in full. — Elena, Buying Thanks again, Priya

Conor C.
Ireland Ireland
Review provided after order fulfillment

Late and incomplete

ordered a bed and cover, only the cover arrived. The bed came ten days after, and the shop didn't reply until I chasd twice

↳ Reply from Pets at Home

You are right that the description was wrong. The listing said solid silver and the item is plated. The page has been corrected and every order on that line is being refunded in full. — Elena, Buying Ollie, customer care