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West Elm reviews

4.7 · 65 verified reviews Furniture westelm.com

Overall rating

West Elm is rated 4.7 out of 5 from 65 reviews by buyers who ordered from westelm.com.

60% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.

About West Elm

Provided by West Elm

West Elm sells desks, shelving and sofas.

Website
westelm.com
Category
Furniture
Replies
17 public replies

Reviews 65

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Showing 21–30 of 53 Clear filters
milan v
Netherlands NetherlandsVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

sofa bed that is really a bed

Bought a two seater sofa bed for the sparee room expecting a back-breaker. My mother in law stayed for a week and said it was better than her own bed at home. The mechanism folds out with one pull and the mattress is thick foam. It was delivered by two men who carried it up three flights without complaint.

Bruno
Brazil BrazilVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Gata aprovou

Montei o arranhador no domingo e ela não desce mais de cima.

Callum_B
United Kingdom United Kingdom
Review provided after order fulfillment

decent bedside lockers

A pair each with a drawer and a cupboard. The drawer glides the colour is a calm oak. Delivery was within two working days.

neiljackson48
United Kingdom United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Five stars without hesitation

The wardrobe rail is a steel tube with a centre support rather than a thin aluminium one that bows. The courier note said they would leave it with the neighbour at number eleven, and they did. Fabric is rated at forty thousand rubs and they say so, which lets you compare properly. Someone answered the phone on the second ring and knew the answer without putting me on hold. Five stars without hesitation.

njknsx07
Czechia Czechia
Review provided after order fulfillment

Po lettech věrnosti

Objednávám tu už dva roky a vždycky je to stejně dobré, tak konečně napíšu víc. Naposledy jsem bral sadu hrnců a dvě utěrky. Hrnce mají tlusté dno, poklice dobře těsní a uši nepálí. Utěrky jsou o něco menší, než jsem čekal, ale dobře nasávají. Balík dorazil za dva dny v kartonu, který nevypaadal po válce. Jednou jsem měl potíž s vrácením a operátorka mi sama zavolala, aby to vyřešila, to se mi nikde jinde nestalo. Proto zůstávám.

Niels
Netherlands NetherlandsVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

helpful with a return

I had to return the first stool because it was an inch too low for my counter. The staff arranged collection, refunded quickly and told me which taller model to try. The second was spot on. It's rare to find that level of care.

↳ Reply from West Elm

Thanks Niels! Thanks for trusting a shop you had not used before. We do not take that lightly. Warmly, Nina

luca
Italy ItalyVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Meglio del previsto

Asciugamani spessi che assorbono bene. Dopo tre lavaggi non perdono pelucchi.

toast01
Germany GermanyVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

best purchase this year

Plain and simple, the bed are super. King size, solid pine, headboard with slats. The delivery crew phoned HALF an hour ahead wich let me nip back from work. Put it together with my partner in under ninety minutes and we slept on it that night.

↳ Reply from West Elm

Thank you for saying so. We will keep doing it this way. Kind regards, Nina

jbertrand19
France France
Review provided after order fulfillment

rien a redire!!

le service client m'a répondu en moins d'une heure et a réglé mon problème de taille sans discuter.

booklover_s
Belgium Belgium
Review provided after order fulfillment

Hinges are proper concealed ones that adjust in…

Hinges are proper concealed ones that adjust in three planes, so the doors line up perfectly. They noticed I had ordered a duplicate by mistake and emailed to check before shipping.