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West Elm reviews

4.7 · 65 verified reviews Furniture westelm.com

Overall rating

West Elm is rated 4.7 out of 5 from 65 reviews by buyers who ordered from westelm.com.

60% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.

About West Elm

Provided by West Elm

West Elm sells desks, shelving and sofas.

Website
westelm.com
Category
Furniture
Replies
17 public replies

Reviews 65

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Showing 1–6 of 6 Clear filters
crispy_driver
United States United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Nice table, wobbly leaf

Nice table, wobbly leaf.

gadgetgeek46
Belgium BelgiumVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

valt klein

De kwaliteit is in orde, alleen valt de maat klenier uit dan de maattabel aangeeft.

brianna-bailey
United States United States
Review provided after order fulfillment

average chair

Cushion went flat in weeks.

↳ Reply from West Elm

You are right about the instructions. A written version in English now ships in every box. Lucy, customer care

crab26
Greece GreeceVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

missing parts again

Two screws for the headboard were absent from the bag. I messaged and they sent them with a handwritten note after a week. The headboard looks nice, the whole thing took too long to sort out.

↳ Reply from West Elm

That loose button should not have left us. We have added a final check on fastenings and you should have a spare set in the post. - Priya (support)

holly.roberts
United Kingdom United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

decent looks, mediocre comfort

The armchair is lovely in the corner but sitting in it for more than half an hour hurts my lower back. The foam is firm, almost hard. Probably fine as an occasional seat. Delivery was friendly and quick.

Shawn M.
United States United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

not bad not great

Looks good, feels a bit flimsy.

↳ Reply from West Elm

Thank you for noting the pilling. We have moved that line to a longer staple yarn. Regards, Rob