United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Awful experience
Changed our website copy without approval and it went live with errors.
↳ Reply from Wpromote
I am sorry. The engraving was spelled wrong because we work from a typed field and nobody proofed it. We are remaking it at no cost and a second person now checks every personalisation. — Nadia, Workshop
- Aidan (support)
ED
edogan99
Türkiye
Review provided after order fulfillment
tickets closed as stale
The reports are built from data that does not reconcile with our own analytics, by about twenty per cent. Our contract auto-renewed for a further year three days before I sent the cancellation.
↳ Reply from Wpromote
Sorry the sizing was so far out. That supplier shipped us a run cut to the wrong pattern. We are recalling the batch, your return is free and the refund is already paid. — Chloe, Warehouse Manager
- Tom (support)
DE
deepa29
India
Review provided after order fulfillment
critical bug open for months
The link building programme has no audit log, so after an unexplained configuration change nobody could say who made it. Our data was shared with a subprocessor that was not listed in the agreement. I would not recommend them to a peer.
↳ Reply from Wpromote
You are right and I am sorry. Telling you to claim from the courier was wrong, both as service and as law. We have refunded in full and retrained the team on who carries that risk. — Priya, Customer Care
Ravi, customer care
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