The upholstered bed frame arrvied with every dowel, caam, and screw in a labelled tray that matched the numbers in the instructions. I needed to CHANGE the deivery address an hour after ordering and they did it without a fuss.
↳ Reply from home24
Thanks for the kind words. We will pass them on to the person who packed your order.
- Callum
GY
gymrat0859
SpainVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Regular
El color no es exactamente como en la foto, más apagado. Por lo demás, correcto.
↳ Reply from home24
Fair point on the sizing. We have added the measured chest and sleeve length to every product page since.
Thanks again, Jess
PF
plumber.federica
ItalyVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Refund took twelve weeks and only came after a…
Refund took twelve weeks and only came after a formal complaint.They have changed their story three times about where the parcel is. The extending dining set arrived with no fixings at all and the shop posted the wrong pack twice.
↳ Reply from home24
I am sorry. The restocking fee was applied by an old rule in our returns software that should have been removed last year. It has been refunded along with your original postage. — Marcus, Customer Care
Regards,
Priya
JO
JollyRaven
United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Very happy customer
The delivery team brought it into the room, unpacked it, took the packaging away and did not leave an mark on the hall. Ordered at half past eleven at night and it was on the doorstep before lunch the next day. Very happy customer :)
MR
mrdrift
BelgiumVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Zou weer kopen
Pakket binnen drie dagen. Alleen het label op de doos was een beetje verkreukeld.
↳ Reply from home24
Sorry it took three emails. We have added a second person to the inbox in the mornings, which was the bottleneck.
Ellie and the team
FZ
fzodm
SwedenVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
They sent a replacement before…
The bedside table has adjustable feet, which on a Victorian floor is the difference between usable and infuriating. They sent a replacement before i had posted the faulty one back, on trust.
LT
Lasse_T
DenmarkVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Børnene er glade
vores femårige har ikke sluppet byggesættet siden i går, Alle klodser var med, og aldersangivelsen passede godt.
XX
xXCipogeloXx
Austria
Review provided after order fulfillment
I asked a slightly stupid…
They swapped a damaged side panel within 12 and the driver toook the old one away. I asked a slightly stupid question and got a kind, clear answer rather than a copyyy-and-paste
↳ Reply from home24
Thank you. If you ever need the care instructions again they are on our site under Care.
Warmly, Beth
PI
pixelwaffle
United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
They told me honestly that…
Fabric is rated at forty thousand rubs and they say so, which lets you compare properly. They told me honestly that the item would not arrive before the weekend rather than lettting me hope tbh
JS
JS
United States
Review provided after order fulfillment
The upholstered bed frame has adjustable feet,…
The upholsteed bed frame has adjustable feet, which on a Victorian floor are the difference between usable and infuriating. I was kept informed at every stage without being spammed. I ordered the sprung mattress with a fabric swatch sent free first, and the swatch matched the sofa exactly.
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