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Intercom reviews

4.1 · 25 verified reviews Software & SaaS intercom.com

Overall rating

Intercom is rated 4.1 out of 5 from 25 reviews by buyers who ordered from intercom.com.

68% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.

About Intercom

Provided by Intercom

Intercom offers tools for product and support teams.

Website
intercom.com
Category
Software & SaaS
Replies
8 public replies

Reviews 25

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biscuit.conor
Ireland IrelandVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

missing basics

No way to export invoices in buulk for my accountant. A feature I assumed was standard.

↳ Reply from Intercom

I am sorry. The engraving was spelled wrong because we work from a typed field and nobody proofed it. We are remaking it at no cost and a second person now checks every personalisation. — Nadia, Workshop Kind regards, Priya

toastybear0766
United States United States
Review provided after order fulfillment

The account team could not answer basic…

The account team could not answer basic quesions about work their own team had done . Still unresolved.

↳ Reply from Intercom

I apologise for the silence. We lost a week of tickets during a help desk migration, yours among them. Your refund is paid and we have a daily reconciliation now so nothing can disappear again. — Owen, Support Lead - Katie