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Intercom reviews

4.1 · 25 verified reviews Software & SaaS intercom.com

Overall rating

Intercom is rated 4.1 out of 5 from 25 reviews by buyers who ordered from intercom.com.

68% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.

About Intercom

Provided by Intercom

Intercom offers tools for product and support teams.

Website
intercom.com
Category
Software & SaaS
Replies
8 public replies

Reviews 25

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L. Boer
Netherlands Netherlands
Review provided after order fulfillment

retour zonder gezeur

het retourlabel zat al in het pakket en het geld stond binnen vier dagen teruug op mijn rekening.

Ciara M
Ireland IrelandVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

onboarding call was wonderful

The person on the call asked how my business actually runs before showing me anything then built me a starter setup. Felt like a consultant, not a sales pitch.

Mattias P.
Sweden SwedenVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

The billing portal gives me the one number my…

The billing portal gives me the one number my board asks about without me having to build a slide. They ran a training session for our content team and sent the recording and a written summary afterwards. Contract was two pages, plain English, with a thirty-day notice period and no auto-renewal trap. Best decision we made this year.

tylerturner2002
United States United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

My favourite feature is the shared inox

Customers email one address, and any of us can pick up the thread. We tag them, assign them, and nothing gets lost. Our reply time went from a day to a couple of hours haha

grainne-gallagher
Ireland Ireland
Review provided after order fulfillment

quuuietly good

Everything I wanted, nothing I didn't

j0rd4n
Canada Canada
Review provided after order fulfillment

relief

No more monthly spreadsheet panic when invoicing.

↳ Reply from Intercom

Glad the sizing worked out first time. That is the part we work hardest on. Best wishes, Priya

HH
Norway Norway
Review provided after order fulfillment

Smaker fantastisk..

Kaffebønnene var nybrent, og posrn hadde fortstt den gode duften da jeg åpnet den. Leveringen tok to dager!

Brianna P.
United States United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

worth it for the automation alone

I set up a rule that creates a follow-up task three days after a quote is sent. It's one tick box, and it has genuinely increased my sales. I only wish I'd found it sooner.

bbell
United Kingdom United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

The campaign strategy document exports clean…

The campaign strategy document exports clean CSV and the column names have not changed in two years of us scripting against it. They refused an upsell twice because our volumes did not justify it. The support desk gives me the one number my board asks about without me having to build a slide. Escalation went to a named engineer rather than a queue, and the fix shipped the same week.

RyanS
United Kingdom United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

we run the whole studio on it

Six of us, a dozen live projects, and the board view finally gives us one place to see who's stuck. Setup took an afternoon. We import our old spreadsheet and it mapped the columns on the first try.