azgjko
Czechiagood value, a few rough edges
Everything I need for a four-person agency: tasks, time, invoices. Occasionally the timer forgets to save if I close the tab too fast. Support was friendly about it and said they were on it.
Overall rating
Intercom is rated 4.1 out of 5 from 25 reviews by buyers who ordered from intercom.com.
68% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.
About Intercom
Provided by Intercom
Intercom offers tools for product and support teams.
- Website
- intercom.com
- Category
- Software & SaaS
- Replies
- 8 public replies
Reviews 25
Czechiaana
PTVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
good for our clinic
Appointment reminders cut no-shows. Patient notes screen is a little crowded.
SinéadR
Irelandproper escalation path
Our account manager has been the same PERSON for two years & knows our business properly. Our organic revenue are up by a third over nine months and I can trace which pages did it. We moved three thousand URLs and lost four per cent of traffic for 3 before it recovered above where it started.
↳ Reply from Intercom
Really pleased it arrived quickly and in one piece. Enjoy it. Rosie and the team
luisgonzalez92
MexicoMuy buenos snacks
Pedí una caja de botanas saludables para la oficina y se acabaron en dos días, jaja. Todo fresco.
Shauna C
Canadaeasy enough
Took one afternoon to set up. Two days to get my team to use it, which is on us.
dylan_90
United Kingdom4 out of 5
Had a glitch where duplicate reminders weeent out. Fixed in a few days. Feels like a young product but promising.
↳ Reply from Intercom
That loose button should not have left us. We have added a final check on fastenings and you should have a spare set in the post. Callum, customer care
nilu_z
United KingdomDoes the job
Onboarding was fine, but a bit rushed; I had to hunt for the import button. Support helped within a day.
tinydog
Spainpleasant to use
Love the keyboard shortcuts. The notification emails could be less chatty.
↳ Reply from Intercom
Sorry it took three emails. We have added a second person to the inbox in the mornings, which was the bottleneck. Marcus @ support
mason599
United StatesThe support desk works well for our main market…
The support desk works well for our main market and the data for our smaller markets is noticeably thinner. Good partner overall, though the first two months were slower than we expected.
dog.sem
Netherlandsliked this
Task comments and mentions work well. Recurring tasks occasionally shift by a day around month ends.
↳ Reply from Intercom
Thanks for your patience on the refund. Our processing now runs daily rather than weekly. Thanks again, Tom