let down
Seedlings were all dead on arrival and the packaging was soaked through. I took photos on the doorstep. A reply came after five days offering a voucher rather than a refund. I wanted a replacement or my money back, not credit.
I apologise for the silence. We lost a week of tickets during a help desk migration, yours among them. Your refund is paid and we have a daily reconciliation now so nothing can disappear again. — Owen, Support Lead - Tom