United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
The trekking pole set has proper articulated…
The trekking pole set has proper articulated knees so it does not ride up when you scramble. They noticed I had ordered a duplicate by mistake and emailed to check before shipping. Nothing squeaks, nothing rubs. Pleased I took the chance.
JO
jonas
GermanyVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Feiner Honig
Ich hatte etwas Bedenken beeim Online-Kauf aber alles lief glatt. Der Honig ist cremig und kräftig im Geschmack, das Glas war dicht verschlossen. Der Kaffee ist frisch und sehr aromatisch, man merkt, dass er erst kürzlich geröstet wurde. In zwei Werktagen da, die Sendungsverfolgung war genau. Der Kundendienst war freundlich und schnell. Der Größentausch lief problemlos, das neue Paet war nach vier Tagen da. Ich habe gleich noch einmal als Geschenk bestellt. Das Paket kam einen Tag früher an, nichts beschädigt. Nach vier Tagen geliefert, gut gepolstert im Karon. Preis-Leistung stimmt.
BS
BS
United Kingdom
Review provided after order fulfillment
happy OVERALL
Decent value, thin fabric. It all worked out, but the stock level on the site said eleven and the item was actually back-ordered. I am happy with it, but the lifetime guarantee turns out to mean three years in the small print. A small fix away from five stars.
↳ Reply from Jack Wolfskin
Fair comment on the cable length. We now include the longer cable as standard.
Regards,
Katie
VO
vakregubi_official
SwitzerlandVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
The down is traceable and the fill power is…
The down is traceable and the fill power is stated and verified, with the certificate number on the label. The item arrived a day earlier than the estimate, which is the right direction for an estimate to be wrong in. The dumbbells change weight in two seconds and have not dropped a plate in a year of use. Someone answered the phone on the second ring and knew the answer without putting me on hold. The adjustable dumbbell pair weighs within ten grams of the stated figure on my own kitchen scales.
↳ Reply from Jack Wolfskin
This is exactly what we hoped you would say about it. Thank you.
- Priya (support)
BA
Bartek
PolandVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Dobry kontakt. !!
Miałam pytanie o ROZMIAR, odpisali w ciągu godziny i faktycznie doradzili lepiej niż tabela. Sweter pasuje idealnie.
TR
Tiffany R
United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
size chart is wrong
I used the size chart for hiking trousers and still ended up with a pair that were far too long in the leg. Returned them for a smaller size, and that pair was too tight in the waist. The two sizes differ in more than the chart suggests. The shop was nice enough, but the whole thing took a month. I eventually asked for a refund.
↳ Reply from Jack Wolfskin
Apologies. We changed supplier for that component and did not re-test it. We have reverted to the original part and are replacing every unit sold in that period, including yours. — Daniel, Product
RO
RoyalSailor
United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
I have had three pairs of the two-person tent…
I have had three pairs of the two-person tent now and the fit has been identical across all three, which matters more than anything else. they emailed a one-hour delivery window the morning of and hit it. delivery came in a single recyclable bag and the shoes were in their own box, undamaged. Nothing rattled in transit because everything was individually wrapped rather than thrown in loose. The resistance band set has replaceable parts and the spare I needed was two pounds rather than twenty. ordered at half past eleven at night and it was on the doorstep before lunch the next day.
CB
C. Bell
United KingdomVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
The waterproof overtrouser packs down smaller…
The waterproof overtrouser packs down smaller than the listed dimensions, which never happens. I was kept informed at every stage without being spammed. Five stars without hesitation.
BE
beatkeller0396
SwitzerlandVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
The down jacket has handled chlorine three…
the down jacket has handled chlorine tree times a week since january w/ no clouding and no perished seal..... click and collect was ready in two hours and the counteer staff found it immediately.
AH
ahmet1987
TürkiyeVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Orta....
Çalışıyor, ama etkilenmedim.
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