Journey Further is rated 4.1 out of 5 from 35 reviews by buyers who ordered from journeyfurther.com.
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Provided by Journey Further
Journey Further offers SEO, paid media and creative.
United Kingdomour organic revenue is up by a third over nine months and I can trace which pages did it. The campaign strategy document has sensible defaults, so it was useful on day one rather than after a quarter of configuration. They ran a training session for our content team and sent the recording and a written summary afterwards. Rare to be able to say that about a supplier.
United Statesthey overpromised in the sales call and underdelivered every month after. When I raised it I got a lecture about how SEO takes time. A year is plenty of time.
I apologise for the silence. We lost a week of tickets during a help desk migration, yours among them. Your refund is paid and we have a daily reconciliation now so nothing can disappear again. — Owen, Support Lead Warmly, Aidan
United Stateswe cancelled a second product mid-term and they prorated the refund without an argument . The monthly call is thirty minutes with an agenda sent the day before and actions circulated after. The content calendar caught a competitor's pricing change before our commercial team diiiid. Genuinely a partner.
South AfricaSupport tickets go unanswered for a week and are then closed as stale. The onboarding consultant did not turn up to two scheduled calls. Reports stopped arriving entirely and nobody noticed until I asked.
United KingdomOne point of contact, one shared document, one call a month.
Thank you. If you ever need the care instructions again they are on our site under Care. Thanks again, Greg
United KingdomI'd say they are above average. The search work has been sharp and the content is fine, thouvh not always as punchy, as I'd like. They revise without argument which is a big plus .
United StatesEdits turned around same day!!!
We appreciate you mentioning the packaging. It took us a while to get the plastic out of it. Ellie
United StatesThe API is documented with working examples and the rate limits are published rather than discovered. They ran a training session for our content team and sent the recording and a written summary afterwards. The training session lets me schedule a report to a distribution list, which has removed a standing job from my week. We cancelled a second product mid-term and they prorated the refund without an argument. Our team actually likes using it. Would onboard with them again tomorrow.
United KingdomEscalation went to a named engineer rather than a queue, and the fix shipped the same week. The API gives me the one number my board asks about without me having to build a slide. The analytics integration handles our six markets in one view with language and currency correct in each. The reporting dashboard has an audit log, so I can see who changed a setting and when. Billing is a single invoice with the line items matching the contract, which sounds trivial and is not. Nothing to improve from our side. Long may it continue.
Really glad the delivery window held. Our drivers deserve the credit there. Karl @ support
United StatesThe content calender is good but the permissions model is all or nothing, so I caannot give a contractor limited access . pleased overall, but we had to chase the first report and it arrived 8 late. a fix or two away from excellent.
