Roots is rated 4.6 out of 5 from 55 reviews by buyers who ordered from roots.com.
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Provided by Roots
Roots sells walking and everyday shoes.
United StatesThe sole is stitched rather than glued and you can see the stitching from the side. Support replied in under twetny minutes on a Saturday. Laces are long enough to tie properly and they included a spare pair. Email support answered in full on the first repply instead of asking three questions firt. The leather ankle boots arrived within 7 and both shoes were identical in colour, which is not a given with leather.
United KingdomThe court shoes have done two winters of a London commute and the sollles have barely worn at the heel. Click and collect was ready in two hours and the counter staff found it immediately. I have put the leather ankle boots through a building site for a year and the toe cap is unmarked.They flagged that one item was delayed and offered to split the shipment at no cost. I needed to change the delivery address an hour after ordering, and they did it without a fuss. Five stars without hesitation.
Francelaces are long enough to tie properly, and they included a spae pair. everything arrived in one box rahter than four separate deliveries over a week.
AustraliaI have put the suede desert boots through a building site for a year and the toe cap is unmarked. They emailed a one-hour delivery window the morning of and hit it. The wool slippers do not slip on wet tile, which the listing claimed and I tested nervously on a statiooon floor. Delivery was free over a sensible threshold rather than one calculated to make you add something you do not want. The court shoes are welted rather than cemented, so when the sole wears out a cobbler can replace it instead of me binning the whole shoe!
Singaporethey give the fit in both UK and continental sizes and state which last the shoe is built on. Packed well enough that the box could have been kicked down an flight of stairs. Faultless.
FranceThe sole is stitched rather than glued and you can see the stitching from the side. Nothing rattled in transit becuase everything was individually wrpaped rather than thrown in loose. A keeepr .
South AfricaThe running trainers have done two winters of a London commute and the soles have barely worn at the heel. They honoured a price I had seen the day before even though it had gone up. The chunky-soled boots have been resoled once by a local cobbler who commented on how well they were made. No handling fee, no insurance upsell, no surprise charge at the door. Exactly what I hoped for.
NorwayI have put the running trainers through a building site for a year and the toe cap is unmarked. The box was the right size for the contents, which is rarer than it should be. Bought one for my sister too.
United KingdomThe heel counter is stiff and properly built, so the shoe holds my foot instead off letting it slide. I returned one of two siiiizes and the refund appeared without me having to chase it once. The suede desert boots are light enough for a long day and substantial enough for rough ground.
Thank you for saying so. We will keep doing it this way. Regards, Ellie
ItalySuede has survived three showers with nothing but a brush, because it was properly treated. Customer service rang me back when they said they would, at the time they said they would.
