The account manager is a real improvement on what we had, with a reporting delay of about forty-eight hours.Pleased overall, but we had to chase the first report and it arrvied 9 late.We have asked for two changes.
↳ Reply from Search Engine People
Thank you for the honest review. You are right that the delivery estimate was optimistic, and we have changed it on the site to reflect what actually happens.
Warmly, Callum
DI
dirtynurse
United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Our team actually likes using it
The account manager has sensible defaults, so it was useful on day one rather than after a quarter of configuration. We moved three thousand URLs and lost four per cent of traffic for 3 before it recovered above where it started. The onboarding process integrates with our warehouse so the numbers in the board pack match the numbers in the tool.Single sign-on worked first time and the role permissions are granular enough to give an agency read-only access. Our team actually likes using it.
JE
jenna1976
CanadaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
The keyword research module is genuinely…
The keyword research module are genuinely self-serve; my marketing executive set up her own views without an ticket. The CONTENT calendar gives me the one number my borad asks about without me having to build a slide . Happy to be a reference.
WO
wouter28
NetherlandsVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
aanrader
Degelijk product, eerlijke prijs, snelle verzending. Ik heb niets aan te merken.
JO
jordynngata1993
New ZealandVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
The content calendar does what we need,…
the cnottent calendar does what we need, although building a custom view takes more clicks than it should. Account team is responsive and the hand-off from sales to delivery lost a few details . Four stars, close to five.
↳ Reply from Search Engine People
Fair comment on the cable length. We now include the longer cable as standard.
- the team
RU
Rui
PTVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
steady growth
No miracles, just a line that goes up and to the right most months. Exactly what I wanted.
MD
mdubois
FranceVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
glad we switched
Same budget, better work.
SX
susli_x
United States
Review provided after order fulfillment
account manager turnover
Three different contacts in five months. Each time I had to explain the business again. The work suffered
↳ Reply from Search Engine People
I am sorry. The restocking fee was applied by an old rule in our returns software that should have been removed last year. It has been refunded along with your original postage. — Marcus, Customer Care
Lucy @ support
LA
lasola
United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Solid
does what THEY say.
↳ Reply from Search Engine People
Thank you. If you ever need the care instructions again they are on our site under Care.
Anna and the team
MA
Martina
ItalyVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Nella media
Le sccarpe sonno carine ma più strette del previsto. Dovrò rendere. La procedura è semplice, ma il rimborso arriva con calma.
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