United Arab EmiratesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
Faded fast
Massager lost charge after a month and the charging cable is fussy.
↳ Reply from Thorne
I am very sorry. Your parcel was scanned at the wrong depot and sat there for a fortnight. A replacement went out today by courier and we have refunded the postage. — Priya, Customer Care
Warmly, Priya
RR
Roberta R.
ItalyVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
wrong colour, no apology
Posture support rubbed the skin raw under both arms within two days. Nobody has been able to tell me whether the item was ever actually in stock. The cuff split at the bladder seam in a month and the unit is useless without it. The order confirmation has an order number their own system does not recognise. Still waiting.
↳ Reply from Thorne
Hey Roberta, Apologies for the cancelled delivery. The slot was double-booked by our haulier and nobody told you. We have refunded the delivery charge and rebooked for Saturday with a named driver. — Hannah, Logistics
GE
gemagemme56
BelgiumVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment
It caused a reaction, and the ingredient list…
It caused a reaction, and the ingredient list on the bottle does not match the one on the website. I was told the refund was processed on three separate dates and my bank has no record of any of them. Not acceptable at this price.
↳ Reply from Thorne
Sincere apologies for the wrong item twice over. Two product codes in our system differed by one digit. They have been renamed and your correct item is on its way, with the postage refunded. — Chloe, Warehouse Manager
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