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Thorne reviews

4.1 · 67 verified reviews Health & wellness thorne.com

Overall rating

Thorne is rated 4.1 out of 5 from 67 reviews by buyers who ordered from thorne.com.

64% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.

About Thorne

Provided by Thorne

Thorne sells daily health essentials.

Website
thorne.com
Category
Health & wellness
Replies
26 public replies

Reviews 67

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Noor S.
United Arab Emirates United Arab EmiratesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Faded fast

Massager lost charge after a month and the charging cable is fussy.

↳ Reply from Thorne

I am very sorry. Your parcel was scanned at the wrong depot and sat there for a fortnight. A replacement went out today by courier and we have refunded the postage. — Priya, Customer Care Warmly, Priya

Roberta R.
Italy ItalyVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

wrong colour, no apology

Posture support rubbed the skin raw under both arms within two days. Nobody has been able to tell me whether the item was ever actually in stock. The cuff split at the bladder seam in a month and the unit is useless without it. The order confirmation has an order number their own system does not recognise. Still waiting.

↳ Reply from Thorne

Hey Roberta, Apologies for the cancelled delivery. The slot was double-booked by our haulier and nobody told you. We have refunded the delivery charge and rebooked for Saturday with a named driver. — Hannah, Logistics

gemagemme56
Belgium BelgiumVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

It caused a reaction, and the ingredient list…

It caused a reaction, and the ingredient list on the bottle does not match the one on the website. I was told the refund was processed on three separate dates and my bank has no record of any of them. Not acceptable at this price.

↳ Reply from Thorne

Sincere apologies for the wrong item twice over. Two product codes in our system differed by one digit. They have been renamed and your correct item is on its way, with the postage refunded. — Chloe, Warehouse Manager