Zendesk is rated 4.7 out of 5 from 58 reviews by buyers who ordered from zendesk.com.
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Provided by Zendesk
Zendesk offers tools for product and support teams.
SpainThe reporting dashboard has never lost data, never surprised us with a price rise, and never needed a workaround. Our organic revenue is up by a third over nine months and I can trace which pages did it. The account manager has an audit log, so I can see who changed a setting and when. Rare to be able to say that about a supplier.
ItalyThey ran a training session for our content team & sent the recording and a written summary afterwards. We cancelled a second product mid-term and they prorated the refund without an argument. The strategy document were specific to us, named our actual competitors, and did not read like a template. We have expanded the contract.
Thanks for trusting a shop you had not used before. We do not take that lightly. Thanks again, Amira
IrelandSingle sign-on worked first time and the role permissions are granular enough to give an agency read-only access. They told us honestly that a result would take two quarters, and it took two quarters. Escalation went to a named engineer rather than a queue, and the fix shipped the same week. When their platform had an outage they posted a status update within minutes and a full write-up in 10. They have earned the renewal.
Finlandthe monthly performance call cauht a competitor's pricing change before our commercial team did. Happy to be a reference. Genuinely a partner.
Thanks very much. We will let the workshop know. The team
FranceThe API is the only tool in our stack that nobody on the team complains about. They have added features in response to our requests twice, and told us no, with a reason, three times. The implementation consultant knew our industry and corrected two assumptions we had been working from for years. They told us in the first call that two of the services we had asked for would not help us, and said why. Our organic revenue is up by a third over nine months and i can trace which pages did it. The audit found eleven issues, ranked by impact with effort estimates, and our developers could act on it directly. Easy to justify to finance.
Appreciate the detail in this review, it genuinely helps other buyers decide. Rob and the team
SwedenEscalation went to a named enineer rather than a queue, and the fix shipped the same week. The monthly call is thirty minutes w/ an agenda sent the day before and actions circulated after. happy to be a reference.
AustraliaSingle sign-on worked first time and the role permissions are granular enough to give an agency read-only access. They flagged a tracking problem on our side that had been costing us data for months and fixed it without charging. Worth the retainer. They have earned the renewal.
United Kingdomwhen their platform had an outage they posted an status update within minutes and a full write-up in 3. They flagged a tracking problem on our side that had been costing us data for months and fixed it without charging. We have expanded the contract. Would onboard with them again tomorrow. .
Lovely to read, thank you. See you next time. Fran
United StatesThe ACCOUNT manager exports clean CSV and the column names have not changed in two years of us scripting against it. Best decision we made this year. Nothing to improve from our side.
United KingdomThe billing portal caught a competitor's pricing change before our commercial team did. Our cost per acquisition has fallen by about forty per cent and they can show which changes drove it. The audit found eleven issues, ranked by impact with effort estimates, and our developers could act on it directly. Single sign-on worked first time and the role permissions are granular enough to give an agency read-only access. Our team actually likes using it. Renewed without hesitation...
