Zendesk is rated 4.7 out of 5 from 58 reviews by buyers who ordered from zendesk.com.
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Zendesk offers tools for product and support teams.
GermanyPleased overall, but we had to chase the first report and it arrived 9 late. We get value from it , but we only use about a third of what we pay for. Would recommend with caveats.
Marcel, thank you. Thanks for telling us about the smell on arrival. That finish has been changed and the new stock does not have it. Callum, customer care
United StatesService is good and the contract has a twelve-month minimum, wich we felt on month two. The integration took our developers 3 because two of the documented fields had been renamed. The link building programme is a real improvement on what we had, with a reporting delay of about forty-eight hours. Onboarding was thorough and the training was a single session with no follow-up material.
NorwayThey refused an upsell twice because our volumes did not justify it. The monthly performance call gives me the one number my board asks about without me having to build a slide. Nothing to improve from our side.
SingaporeOur organic revenue is up by a third over nine months and I can trace which pages did it. They refused an upsell twice because our volumes did not justify it. The content calendar exports clean CSV and the column names have not changed in two years of us scripting against it. The implementation consultant knew our industry and corrected two assumptions we had been working from for years. They have earned the renewal.
SwitzerlandOnboarding was thorough and the training was a single session with no follow-up material. Pleased overall, but we had to chase the first report and it arrived 9 late. A fix or two away from excellent.
Hi Jasmin - You are right about the instructions. A written version in English now ships in every box. Warmly, Hannah
MalaysiaThe technical audit replaced three spreadsheets & a weekly meeting. Worth the retainer.
SingaporeSingle sign-on worked first time and the role permissions are granular enough to give an agency read-only access. The campaign strategy document exports clean CSV and the column names have not changed in two years of us scripting against it. Best decision we made thare year. I would buy this again at twice the price.
