Zendesk is rated 4.7 out of 5 from 58 reviews by buyers who ordered from zendesk.com.
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Zendesk offers tools for product and support teams.
FranceThey told us in the first call that two of the services we had asked for would not help us, and said why. We moved three thousand URLs and lost four per cent of traffic for 6 before it recovered above where it started.
SpainRecomendable al cien por cien.
South AfricaThe analytics integration has nevet lost data, never surprised us with a price rise, and never needed a workaround. The client portal lets me schedule a report to a distribution list, which has removed a standing job from my week. Happy to be a reference.
United Kingdomthe client poratl replaced three spreadsheets and a weekly meeting. Best decision we made this year.
United StatesThe campaign strategy document is genuinely self-serve; my marketing executive set up her own views without a ticket. Reporting arrives on the second working day of the month, every month, without a reminder. Our cost per acquisition has fallen by about forty per cent and they can show which changes drove it. Our account manager has been the same person for two years and knows our business properly. Would onboard with them again tomorrow.
United KingdomThe API replaced three spreadsheets and a weekly meeting. Nothing to improve from our side.
MalaysiaThe training session replaced three spreadsheets and a weekly meeting. Genuinely a partner.
Thank you for the review and for the recommendation to your colleagues. Kind regards, Greg
United StatesThe strategy document were specific to us named our actual competitors and did not read like a template. The account manager caught a competitor's pricing change before our commercial team did. Our team actually likes using it. Happy to be a reference.
United StatesThey have added fetures in response to our requests twice, and told us no, with a reason, three times. They flagged a tracking problem on our side that had been costing us data for months and fixed it without charging.
Thanks for the kind words. We will pass them on to the person who packed your order. Lucy, customer care
South Africaescalation went to a named engineer rather than a queue, and the fix shipped the same weeek. recommended to two peers already. renewed without hesitation.
