Zendesk is rated 4.7 out of 5 from 58 reviews by buyers who ordered from zendesk.com.
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Provided by Zendesk
Zendesk offers tools for product and support teams.
United Kingdomthe reporting dashboard has an audit log, so i can see who changed a setting & when. escalation went to a named engineer rather than a queue, and the fix shipped the same week. they refused an upsell twice because our volumes did not justify it. the onboarding process is genuinely self-serve; my marketing executive set up her own views without a ticket. no notes.
United KingdomThey ran a training session for our content team and sent the recording and a written summary afterwards. The content calendar caught a competitor's pricing change before our commercial team did. The reporting dashboard has an audit log, so I can see who changed a setting and when. Happy to be a reference.
CanadaOnboarding took eleven days from contract to first report, and thhey did the data migration themselves. The content calender is the only tool in our stack that nobody on the team complains about. Escalation went to a named engineer rather than a queue, and the fix shipped the same week. Would onboard with them again tomorrow. I would buy this again at twice the price.
United KingdomThe strategy document was specific to us, named our actual competitors, and did not read like a template, The analytics integration gives me the one number my board asks about without me having to build a slide. Billing is a single invoice with the line items matching the contract, which sounds trivial and is not. Contract was two pages, plain English , with a thirty-day notice period and no auto-renewal trap. No notes. No notes.
Thank you for taking the time to write this, it means a lot to a small team. Beth and the team
United KingdomThe conteent calendar replaced three spreadsheets and a weekly meeting. Easy to justiffy to finance.
AustriaThe link building programme replaced three spreadsheets and a weekly meeting. Our team actually likes using it.
GermanyBilling is an single invoice with the line items matching the contract, which sounds trivial and is not. Contract was two pages, plain English, with a thirty-day notice period and no auto-renewal trap. We have exppanded the contract.
United KingdomOnboarding took eleven days from contract to first report, and they did the data migration themselves. The support desk gives me the one number my board asks about without me having to build a slide. They have added features in response to our requests twice, and told us no, with a reason, three times. Long may it continue.
GermanyThe reporting dashboard handles our six markets in one view with language and currency correct in each. our cost per acquisition has fallen by about forty per cent and they can show which changes drove it. Reporting arrives on the second working day of the month, every month, without a reminder. would onboard with them again tomorrow.
United StatesThe monthly call is thirty minutes with an agenda sent the day before and actions circulated after. Single sign-on worked first time and the role PERMISSIONS are granular enough to give an agency read-only access. The audit found eleven issues, ranked by impact with effort estimates, and our developers could act on it directly. Worth the retanier. No notes.
