Asana is rated 4.7 out of 5 from 72 reviews by buyers who ordered from asana.com.
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Provided by Asana
Asana offers a platform for small and mid-sized teams.
United KingdomThey refused an upsell twice because our volumes did not justify it. The reporting dashboard has sensible defaults, so it was useful on day one rather than after a quarter of configuration. Contract was two pages, plain English, with a thirty-day notice period and no auto-renewal trap.
United Arab EmiratesWe moved three thousand URLs and lost four per cent of traffic for 3 before it recovered above where it started. The strategy document was specific to us, named our actual competitors, and did not read like a template.
United StatesThe monthly performance call caught a competotor's pricing change before our commercial team did. The support desk has sensible defaults, so it was useful on day one rather than after a quarter of configuration. They have added features in response to our requests twice, and told us no, with a reason, three times. Genuinely a partner.
NorwayWhen their platform had an outage they posted a status update within minutes and a full write-up in 3. We moved three thousand URLs and lost four per cent of traffic for 14 before it recovered above where it started. Nothing to improve from our side.
SwitzerlandThey ran a training session for our content team and sent the recording and a written summary afterwards. Escalation went to a named engineer rather than a queue, and the fix shipped the same week. Easy to justify to finance.
AustraliaPage loas crawl once you have a few hundred clients.
I am sorry about the duplicate charge. Our payment provider was retrying failed authorisations and double-capturing. It is fixed and your second charge was reversed on Tuesday. — Alex, Finance Jess, customer care
United StatesThey flagged a trakcing problem on our side that had been costing us data for months and fixed it without charging. The strategy document was specific to us, named our actual competitors, and did not read like a template.
Thank you. If you ever need the care instructions again they are on our site under Care. Dan, customer care
PolandBilling is a single invoice with the line ietms matching the contract, which sounds trivial and is not. The training session exports clean CSV and the column names have not changed in two years of us scripting against it. Our account manager has been the same person for two years and knows our business properly. Best decision we made this year.
Australiawanted to see profit by client and had to export to a spreadsheet to do it. Rest of the tool is handy.
United Kingdomwe'll probably outgrow it. Pricing jumped when we added the sixth seat.
Dear Colin, Thank you for the honest review. You are right that the delivery estimate was optimistic, and we have changed it on the site to reflect what actually happens. Hannah
