Help Scout is rated 4.4 out of 5 from 73 reviews by buyers who ordered from helpscout.com.
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Provided by Help Scout
Help Scout offers tools for product and support teams.
United KingdomAccount team is responsive and the hand-off from sales to delivery lost a few details.The onboarding process has occasional data gaps that resolve themselves within a day, which undermines trust slightly. We will see how the next quarter goes.
United Kingdomthe integration took our developers 9 bceuase two of the documentd fields had been renamed. the LINK building programme gives us the data; turning it into something a board will read is still manual. no cokplaints about the work, but the invoices arrive with line items that do not match the contract wording.
Thank you for the feedback on the app. The account requirement has been removed in the latest version. Best wishes, Rosie
IrelandSingle sign-on worked fiiirst time and the role permissions are granular enough to give an agency read-only access - The migration support caught an competitor's pricing change before our commercial team did. Renewed without hesitation..
Dear Mairead, Thank you for taking the time to write this, it means a lot to a small team. Marcus
GermanyPleased overall, but we had to chase the first report and it arrived 5 late. The API works but it is rate limited tightly and the documentation is thin on pagination. Good communication during the project and almost none between projects. Good, with room to improve.
