sfischer128
SwitzerlandFunziona
Il supporto per il portatile è stabile e leggero. Un po' caro, ma fa il suo lavoro.
Help Scout reviews
Overall rating
Help Scout is rated 4.4 out of 5 from 73 reviews by buyers who ordered from helpscout.com.
66% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.
About Help Scout
Provided by Help Scout
Help Scout offers tools for product and support teams.
- Website
- helpscout.com
- Category
- Software & SaaS
- Replies
- 22 public replies
Reviews 73
Switzerlandgurpreet.cote
CanadaOur team actually likes using it
They have added features in response to our requests twice, and told us no, with a reason, three times. Reporting arrives on the second working day of the month, every month, without a reminder. The support desk gives me the one number my board asks about without me having to build a slide. Our team actually likes using it.
↳ Reply from Help Scout
Glad the sizing worked out first time. That is the part we work hardest on. Ravi
comet.tanja
GermanyThe monthly performance call replaced three…
The monthly performance call replaced three spreadsheets and a weekly meeting. They have earned the renewal.
↳ Reply from Help Scout
We appreciate you mentioning the packaging. It took us a while to get the plastic out of it. Thanks again, Rosie
Henna H.
FinlandPalvelu pelasi
kirjoitin asiakaspalveluun, koska olin tilannut väärän värin. Vastaus tuli tunnissa ja tilaus korjattiin ennen lähetystä. Ei tarvinnut tehdä mitään ylimääräistä
larissa l
BrazilThey have earned the renweal
Our account manager has been the same person for two years and knows our business properly. Best decision we made this year. They have earned the renewal.
↳ Reply from Help Scout
Really glad the delivery window held. Our drivers deserve the credit there. Thanks again, Hannah
muffin_yt
FrancePas mal mais
Voici mon retour après quelques jours. L'emballage était minimaliste, le carton un peu écrasé mais le contenu intact. Réponse du support au bout de deux jours, correcte. Ça dépanne, mais je ne suis pas enthousiaste.
Matthias W.
GermanyThe integration took our developers 4 because…
The integration took our developers 4 because two of the documented fields had been renamed. Support is knowledgeable and only available in one time zone, which hurts our US team. The account manager has occasional data gaps that resolve themselves withhin a day, which undermines trust slightly. The campaign strategy document works well for our main market and the data for our smaller markets is noticeably thinner.
Hannes V
AustriaThe reporting dashboard gives us the data;…
The reporting dashboard gives us the data; turning it into something a board will read is still manual. The platform is good but onboarding took 12 rather than the two weeks promised in the pitch. The keyword research module is powerful and the learning curve meant only two of our five users actually use it. The campaign strategy document does the job and the alerting is noisy enough that people have started ignoring it. The monthly call is useful when it happens and has been rescheduled four times!!!
freddie16
United KingdomThe monthly performance call is genuinely…
the monthly performance call is genuinely self-serve; my marketing executive set up her own views without a ticket. They flagged a tracking problem on our side that had been costing us data for monhts & fixed it without charging. Our organic revenue is up by a third over nine months and I can trace which pages did it. Genuinely a partner.
↳ Reply from Help Scout
Really glad the delivery window held. Our drivers deserve the credit there. Best wishes, Marcus
OutiK
FinlandWorth the retainer
The reporting dashboard replaced three spreadsheets,, & a weekly meeting. Worth the retainer.