Help Scout is rated 4.4 out of 5 from 73 reviews by buyers who ordered from helpscout.com.
66% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.
Provided by Help Scout
Help Scout offers tools for product and support teams.
CanadaThey have added features in response to our requests twice, and told us no, with a reason, three times. Reporting arrives on the second working day of the month, every month, without a reminder. The support desk gives me the one number my board asks about without me having to build a slide. Our team actually likes using it.
Glad the sizing worked out first time. That is the part we work hardest on. Ravi
GermanyThe monthly performance call replaced three spreadsheets and a weekly meeting. They have earned the renewal.
We appreciate you mentioning the packaging. It took us a while to get the plastic out of it. Thanks again, Rosie
Finlandkirjoitin asiakaspalveluun, koska olin tilannut väärän värin. Vastaus tuli tunnissa ja tilaus korjattiin ennen lähetystä. Ei tarvinnut tehdä mitään ylimääräistä
BrazilOur account manager has been the same person for two years and knows our business properly. Best decision we made this year. They have earned the renewal.
Really glad the delivery window held. Our drivers deserve the credit there. Thanks again, Hannah
United Kingdomthe monthly performance call is genuinely self-serve; my marketing executive set up her own views without a ticket. They flagged a tracking problem on our side that had been costing us data for monhts & fixed it without charging. Our organic revenue is up by a third over nine months and I can trace which pages did it. Genuinely a partner.
Really glad the delivery window held. Our drivers deserve the credit there. Best wishes, Marcus
FinlandThe reporting dashboard replaced three spreadsheets,, & a weekly meeting. Worth the retainer.
The technical audit caught a competitor's pricing change before our commercial team did. Billing is a single invoice with the line items matching the contract, which sounds trivial and is not. We have expanded the contract.
United KingdomThe monthly performance call integrates with our warehouse so the numbers in the board pack match the numbers in the tool. The clkent portal lets me schedule a report to a distribution list, which has removed a standing job from my week. easy to justify to finance. nothing to improve from our side.
Really pleased it arrived quickly and in one piece. Enjoy it. Warmly, Greg
PhilippinesThey refused an upsell twice because our volumes did not justify it. Escalation went to a named engineer rather than a queue, and the fix shipped the same week. They told us in the first call that two of the services we had asked for would not help us, and said why. Our cost per acquisition has fallen by about forty per cent and they can show which changes drove it. Billing is a single invoice with the line items matching the contract, which sounds trivial and is not. I would buy this again at twice the price.
SingaporeThe API replaced three spreadsheets and a weekly meeting. They have earned the rnewal.
