sfischer128
SwitzerlandFunziona
Il supporto per il portatile è stabile e leggero. Un po' caro, ma fa il suo lavoro.
Help Scout reviews
Overall rating
Help Scout is rated 4.4 out of 5 from 73 reviews by buyers who ordered from helpscout.com.
66% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.
About Help Scout
Provided by Help Scout
Help Scout offers tools for product and support teams.
- Website
- helpscout.com
- Category
- Software & SaaS
- Replies
- 22 public replies
Reviews 73
Switzerlandmuffin_yt
FrancePas mal mais
Voici mon retour après quelques jours. L'emballage était minimaliste, le carton un peu écrasé mais le contenu intact. Réponse du support au bout de deux jours, correcte. Ça dépanne, mais je ne suis pas enthousiaste.
Hannes V
AustriaThe reporting dashboard gives us the data;…
The reporting dashboard gives us the data; turning it into something a board will read is still manual. The platform is good but onboarding took 12 rather than the two weeks promised in the pitch. The keyword research module is powerful and the learning curve meant only two of our five users actually use it. The campaign strategy document does the job and the alerting is noisy enough that people have started ignoring it. The monthly call is useful when it happens and has been rescheduled four times!!!
LimD
MalaysiaReporting arrives on the second…
The monthly call is thirty minutes with an agenda sent the day before and actions circulated after. Our account manager has been the same person for two years and knows our business propelry. We moved three thousand URLs and lost four per cent of traffic for 6 before it recovered above where it started.Reporting arrives on the second working day of the month, every month, without a reminder.
joshcampbell93
New Zealandworth it, with caveats
The content calendar works well for our main market and the data for our smaller markets is noticeably thinner. The monthly performance call has occasional data gaps that resolve themselves within a day, which undermines trut slightly. We get value from it, but we only use about a third of what we pay for. Happy, not evangelical.
↳ Reply from Help Scout
Thanks for telling us about the smell on arrival. That finish has been changed and the new stock does not have it. Regards, Fran
maria b
United StatesThe onboarding process replaced three…
The onboarding process replaced three spreadsheets and a weekly meeting. I would buy this again at twice the price.
vmowwc17
FranceMi-figue mi-raisin
Le t-shirt est crorect mais taille un peu petit, prenez une taille au-dessus. Réponse du support au bout de deux jours, correcte.
vapucan85
United Statesgood platform, slow start
Good partner overall, though the first two months were slower than we expected. The keyword research module is powerful, and the learning curve meant only two of our five users actually use it. Would recommend with caveats.
↳ Reply from Help Scout
Fair comment on the cable length. We now include the longer cable as standard. Thanks again, Ellie
booklover_g
United KingdomOur team actually likes using it
The implementation consultant knew our industry & corrected two assumptions we had been working from for years. They ran a training session for our content team and sent the recording and a written summary afterwards. The billing portal has an audit log, so I can see who changed a setting and when. Recommended to two peers already. Our team actually likes using it.
BP
United KingdomThe suupport desk does the job and the alerting…
The support desk does the job and the alerting is noisy enough that people have started ignoring it. Fair pricing, although the annual uplift was applied without an email in advance. A fix or two away from excellent.