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Help Scout reviews

4.4 · 73 verified reviews Software & SaaS helpscout.com
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Overall rating

Help Scout is rated 4.4 out of 5 from 73 reviews by buyers who ordered from helpscout.com.

4.4 73 reviews

66% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.

About Help Scout

Provided by Help Scout

Help Scout offers tools for product and support teams.

Website
helpscout.com
Category
Software & SaaS
Replies
22 public replies

Reviews 73

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Kelly
Belgium BelgiumVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Our contract auto-renewed for a further year…

Our contract auto-renewed for a further year three days before I sent the cancellation. The billing portal was sold as having an API and the API is read-only with no documentation. Happy to update this if it is fixed.

↳ Reply from Help Scout

I apologise for the silence. We lost a week of tickets during a help desk migration, yours among them. Your refund is paid and we have a daily reconciliation now so nothing can disappear again. — Owen, Support Lead The team