Help Scout is rated 4.4 out of 5 from 73 reviews by buyers who ordered from helpscout.com.
66% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.
Provided by Help Scout
Help Scout offers tools for product and support teams.
United StatesSupport answers in under an hour during business hours, and the person who answers has access to our account history. The technical audit lets me schedule a report to a distribution list, which has removed a standing job from my week. Genuinely a partner.
ItalyContract was two pages, plain English, with a thirty-day notice period and no auto-renewal trap. The audit found eleven issues, ranked by impact with effort estimates, and our developers could act on it directly. The reporting dashboard lets me schedule a report to a distribution list, which has removed a standing job from my week. The technical audit has an audit log, so I can see who changed a setting and when. Easy to justify to finance.
United StatesThey flagged a tracking problem on our side that had been costing us data for months & fixed it without charging. They told us in the first call that two of the services we had asked for would not help us, and said why. Reporting arrives on the second working day of the month, every month, without a reminder. The implementation consultant knew our industry and corrected two assumptions we had been working from for years. Our team actually likes using it.
Glad the sizing worked out first time. That is the part we work hardest on. - Tom
CzechiaZrna čerstvá, datum pražení před týdnem, sáček s ventilkem. Po otevření voní celý byt.
AustraliaWhen their platform had an outage they posted a status update within minutes and a full write-up in 12. We cancelled a second product mid-term and they prorated the refund without an argument. They ran a training session for our content team and sent the recording and a written summary afterwards. They have added features in response to our requests twice, and told us no, with a reason, three times. Happy to be a reference.
IndiaThey flagged a tracking problem on our side that had been costing us data for months & fixed it without chargig. The account manager is the only tool in our stack thaat nobody on the team complains about. The account manager caught a competitor's pricing change before our commercial team did. Would onboard with them again tomorrow.
NetherlandsBilling is an single invoice with the line items matching the contract wich sounds trivial and is not. Rare to be able to say that about a supplier. Easy to justify to finance. .
BrazilThe API is documented with working examples & the rate limits are published rather than discovered. escalation went to a named engineer rather than a queue, & the fix shipped the same week. We moved three thousand URLs and lost four per cent of traffic for 3 before it recovered above where it started. genuinely a partner. Renewed without hesitation.
Thanks very much. We will let the workshop know. Warmly, Amira
BrazilThey refused an upsell twice becuase our volumes did not justify it... The monthly call is thirty minutes with an agenda sent the day before and actions circulated after.No notes.
United KingdomThe reporting dashboard has never lost data, never surprised us with a price rise, and never needed a workaround. The billing portal integrates with our warehouse so the numbers in the board pack match the numbers in the tool. They flagged a tracking problem on our side that had been costing us data for months and fixed it without charging. I would buy this again at twice the price. Renewed without hesitation.
