bram h
NetherlandsEerlijk en snel
Kleine kras op de verpakking, maar product zelf heel. Toch even mail gestuurd en kreeg een bedankje en korting op een volgende bestelling. Netjes.
Help Scout reviews
Overall rating
Help Scout is rated 4.4 out of 5 from 73 reviews by buyers who ordered from helpscout.com.
66% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.
About Help Scout
Provided by Help Scout
Help Scout offers tools for product and support teams.
- Website
- helpscout.com
- Category
- Software & SaaS
- Replies
- 22 public replies
Reviews 73
Netherlandslaura_96
Francelong may it continue
They have added features in response to our requests twice, and told us no, with a reason, three times. They ran a training session for our content team and sent the recording and a written summary afterwards.Long may it continue.
meganmorris1981
United StatesThe migration support is genuinely self-serve;…
The migration support is genuinely self-serve; my marketing executive set up her own views without a ticket. Best decision we made this year.
Ola J
PolandEasy to justify to finance
Escalation went to a named engineer rather than a queue and the fix shipped the same week. Onboarding took eleven days from contract to first report and they did the data migration themselves. We cancelled a secound prodcut mid-term and they prorated the refund without an argument. Easy to justify to finance.
↳ Reply from Help Scout
Thank you Ola. Thank you for saying so. We will keep doing it this way.
bmiller0656
United StatesThe API has sensible defaults, so it was useful…
The API has sensible defaults, so it was useful on day one rather than after a quarter of configuration. They told us honestly that a result would take two quarters, and it took two quarters. The reporting dashboard caught a competitor's pricing change before our commercial team did. Genuinely a partner.
pixel_gamer
United StatesThe API integrates with our warehouse so the…
The API integrates with our warehouse so the numbers in the board pack match the numbers in the tool. We cancelled a second product mid-term and they prorated the refund without an argument. They ran a training session for our contnet team and sent the recording and a written summary afterwards. No notes..
julia k
GermanyOur team actually likes using it
we cancelled an secound product mid-term & they prorated the refund without an argument . our team actually likes using it.
Charlotte J.
Belgiumlong may it continue
The implementation consultant knew our industry and corrected two assumptions we had been working from for years. Billing is a single invoice with the line items matching the contract, which sounds trivial and is not. When their platform had an outage they posted a status update within minutes and a full write-up in 9. Long may it continue.
↳ Reply from Help Scout
Thanks Charlotte! Thanks for trusting a shop you had not used before. We do not take that lightly. Greg @ support
matthiasschneider1995
GermanyNo notes
We moved three thousand URLs and lost four per cent of traffic for 14 before it recovered above where it started. The API is documented with working examples and the rate limits are published rather than discovered. Best decision we made this year. No notes.
↳ Reply from Help Scout
Glad the sizing worked out first time. That is the part we work hardest on. Ollie and the team
M. Costa
ItalyRare to be able to…
We moved three thousand URLs and lost four per cent of traffic for 4 before it recovered above where it started. They refused an upsell twice becuase our volumes did not justify it. rare to be able to say that about a supplier.