Help Scout is rated 4.4 out of 5 from 73 reviews by buyers who ordered from helpscout.com.
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Provided by Help Scout
Help Scout offers tools for product and support teams.
SpainThe monthly call is thirty minutes with an agenda sent the day before and actions circulated after. The implementation consultant knew our industry and corrected two assumptions we had been working from for years. They flagged a tracking problem on our side that had been costing us data for months and fixed it without charging. Our team actually likes using it. Best decision we made this year.
IrelandThe account manager lets me schedule a report to a distribution list wich has removed a standing job from my week. They told us in the first call that two of the services we had asked for would not help us and said why. Escalation went to a named engineer rather than a queue and the fix shipped the same week. Contract was two pages, plain English, with a thirty-day notice period and no auto-renewal trap. The onboarding process handles our six markets in one view with language and currency correct in each. Genuinely a partner.
Polandreporting arrives on thee secound working day of the month, every month, without a reminder. contract were two pages, plain english, with a thirty-day notice period and no auto-renewal trap. no notes
Thank you for the review and for the recommendation to your colleagues. - the team
Irelandthe monthly performance call replaced threee spreadsheets and a weekly meeting. Nothing to improve from our side.
SpainOnboarding took eleven days from contract to first report, & they did the data migration themselves. The strategy document was specific to us, named our actual competitors, and did not read like a template.
Glad our answer was useful. Ask us anything, even the awkward questions. Warmly, Katie
SingaporeThe billing portal replaced three spreadsheets and a weekly meeting. Long may it continue.
United KingdomOnboarding took eleven days from contract to first report, and they did the data migration themselves. Support answers in under an hour DURING business hours, and the person who answers has access to our account history. Our team actually likes using it. Genuinely a partner.
Norwaysingle sign-on worked first time and the role permissions are granular enough to give an agency read-only access They ran a training session for our content team and sent the recording and a written summary afterwards. They told us in the first call that two of the services we had asked for would not help us, and said why. The monthly call is thirty minutes with an agenda sent the day before and actions circulated after. Long may it continue.
The monthly performance call has never lost data, never suprised us with a price rise, and never needed a workaround. Recommended to two peers already.
Thank you for the review and for the recommendation to your colleagues. Sam and the team
The support desk replaced three spreadsheets and a weeklly meeting. No notes.
