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Help Scout reviews

4.4 · 73 verified reviews Software & SaaS helpscout.com

Overall rating

Help Scout is rated 4.4 out of 5 from 73 reviews by buyers who ordered from helpscout.com.

66% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.

About Help Scout

Provided by Help Scout

Help Scout offers tools for product and support teams.

Website
helpscout.com
Category
Software & SaaS
Replies
22 public replies

Reviews 73

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Showing 41–46 of 46 Clear filters
Jasmin
Switzerland Switzerland
Review provided after order fulfillment

We have expanded the contract

We cancelled a second product mid-term and they prorated the refund without an argument. The API is documented with working examples and the rate limits are published rather than discovered.The audit found eleven issues, ranked by impact with effort estimates, and our developers could act on it directly. The strategy document was specific to us, named our actual competitors, and did not read like a template. We have expanded the contract.

wayne_86
United States United States
Review provided after order fulfillment

Genuinely a partner

The strategy document was specific to us named our actual competitors and did not read like a template. The billing portal has an audit log so I can see who changed a setting and when. The support desk gives me the one number my board asks about without me having to build a slide. Long may it continue. Genuinely a partner.

dbrown
Canada CanadaVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

Our team actually likes usnig it

Contract was two pages, plain English, with a thirty-day ntoice period and no auto-renewal trap. They told us in the first call that two of the services we had asked for would not help us, and said why. Our team actually likes using it.

ricardo1981
Mexico MexicoVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

I would buy this again…

we cancelled a second product mid-term & they prorated the refund without an argument. the strategy document was specific to us named our actual competitors and did not reaad like a template. i woudl buy this again at twice the price ..

courtneyjohnson18
United States United StatesVerified buyerVerified BuyerChecked KYC passed Real customer · ID verified Order matched to this company
Review provided after order fulfillment

The content calendar gives me the one number my…

The content calendar gives me the one number my board asks about without me having to build a slide. The reporting dashboard exports cean CSV and the column names have not changed in two years of us scripting against it. The strategy document was specific to us, named our actual competitors, and did not read like a template.

tanetamihana0621
New Zealand New Zealand
Review provided after order fulfillment

The training session is the only tool in our…

The training session is the only tool in our stack that nobody on the team complains about. The onboarding process handles our six markets in one view with language and currency correct in each. Reporting arrives on the second working day of the month, every month, without a reminder. They ran a training session for our content team and sent the recording and a written summary afterwards. Easy to justify to finance.