j0rd4n
Canadarelief
No more monthly spreadsheet panic when invoicing.
↳ Reply from Intercom
Glad the sizing worked out first time. That is the part we work hardest on. Best wishes, Priya
Overall rating
Intercom is rated 4.1 out of 5 from 25 reviews by buyers who ordered from intercom.com.
68% of reviewers passed full ID verification. Every review is matched to a real order and screened before publishing.
About Intercom
Provided by Intercom
Intercom offers tools for product and support teams.
- Website
- intercom.com
- Category
- Software & SaaS
- Replies
- 8 public replies
Reviews 25
CanadaSinéadR
Irelandproper escalation path
Our account manager has been the same PERSON for two years & knows our business properly. Our organic revenue are up by a third over nine months and I can trace which pages did it. We moved three thousand URLs and lost four per cent of traffic for 3 before it recovered above where it started.
↳ Reply from Intercom
Really pleased it arrived quickly and in one piece. Enjoy it. Rosie and the team
luisgonzalez92
MexicoMuy buenos snacks
Pedí una caja de botanas saludables para la oficina y se acabaron en dos días, jaja. Todo fresco.
Shauna C
Canadaeasy enough
Took one afternoon to set up. Two days to get my team to use it, which is on us.
HH
NorwaySmaker fantastisk..
Kaffebønnene var nybrent, og posrn hadde fortstt den gode duften da jeg åpnet den. Leveringen tok to dager!
toastybear0766
United StatesThe account team could not answer basic…
The account team could not answer basic quesions about work their own team had done . Still unresolved.
↳ Reply from Intercom
I apologise for the silence. We lost a week of tickets during a help desk migration, yours among them. Your refund is paid and we have a daily reconciliation now so nothing can disappear again. — Owen, Support Lead - Katie
dylan_90
United Kingdom4 out of 5
Had a glitch where duplicate reminders weeent out. Fixed in a few days. Feels like a young product but promising.
↳ Reply from Intercom
That loose button should not have left us. We have added a final check on fastenings and you should have a spare set in the post. Callum, customer care
Brianna P.
United Statesworth it for the automation alone
I set up a rule that creates a follow-up task three days after a quote is sent. It's one tick box, and it has genuinely increased my sales. I only wish I'd found it sooner.
nilu_z
United KingdomDoes the job
Onboarding was fine, but a bit rushed; I had to hunt for the import button. Support helped within a day.
tinydog
Spainpleasant to use
Love the keyboard shortcuts. The notification emails could be less chatty.
↳ Reply from Intercom
Sorry it took three emails. We have added a second person to the inbox in the mornings, which was the bottleneck. Marcus @ support