Intercom is rated 4.1 out of 5 from 25 reviews by buyers who ordered from intercom.com.
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Provided by Intercom
Intercom offers tools for product and support teams.
United StatesThe support desk works well for our main market and the data for our smaller markets is noticeably thinner. Good partner overall, though the first two months were slower than we expected.
NetherlandsTask comments and mentions work well. Recurring tasks occasionally shift by a day around month ends.
Thanks for your patience on the refund. Our processing now runs daily rather than weekly. Thanks again, Tom
United KingdomThe campaign strategy document exports clean CSV and the column names have not changed in two years of us scripting against it. They refused an upsell twice because our volumes did not justify it. The support desk gives me the one number my board asks about without me having to build a slide. Escalation went to a named engineer rather than a queue, and the fix shipped the same week.
United StatesOur small agency uses it daily. It's maturing quickly, though the reporting module feels unfinished.
United KingdomSix of us, a dozen live projects, and the board view finally gives us one place to see who's stuck. Setup took an afternoon. We import our old spreadsheet and it mapped the columns on the first try.
