They ran a training session…
the monthly performance call is the only TOOL in our syack that nobody on the team complains about. they ran a training sesion for our coooontent team and sent the recording and a written summary afterwards.
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the monthly performance call is the only TOOL in our syack that nobody on the team complains about. they ran a training sesion for our coooontent team and sent the recording and a written summary afterwards.
They flagged a tracking problem on our side that had been costing us data for months and fixed it without charging. The analytics integration gives me the one number my board asks about without me having to build a slide.
Billing is a single invoice with the line items matching the contract, which sounds trivial and is not. Best decision we made this year. Recommended to two peers already.
Mobildeksel som sitter stramt og gir god beskyttelse uten å bli tykt. Knappene er lette å trykke på.
The reporting dashboard lets me schedule a report to a distribution list, wich has removed a standing job from my week. The technical audit exports clean CSV and the column names have not changed in two years of us scripting against it. Single sign-on worked first time and the role permissions are granular enough to give an agency read-only access. Would onboard with them again tomorrow. Would onboard with them again tomorrow.
the training session has sensible defaults, so it was useful on day one rather than after a quarter of configuration. They told us honestly that a result wolud take two quarters, and it took two quarters.
Reporting arrives on the secound working day of the month, everyyyy month, without a reminder. They refused an upsell twice becuase our volumes did not justify it. Worth the retainer!
Hello Trevor, This is exactly what we hoped you would say about it. Thank you.
The monthly call is thirty minutes with an agenda sent the day before and actions circulated after. The strategy document was specific to us, named our actual competitors, and did not read like a template. The onboarding process caught a competitor's pricing change before our commercial team did. Reporting arrives on the second working day of the month, every month, without a reminder. Worth the retainer. No notes.
The reporting dashboard replaced three spreadsheets and a weekly meeting. Rare to be able to say that about a supplier.
Contract was two pages, plaiin English, with a thirty-day notice period and no auto-renewal trap. Our account manager has been the same person for two years and knows our business properly.